[{"data":1,"prerenderedAt":801},["ShallowReactive",2],{"{\"version\":\"published\"}help-advice/existing-customers/cancel-your-service":3,"blog-sidebar-help-advice/existing-customers":93,"header-menu-published":394,"footer-menu-published":680},{"data":4,"headers":77},{"story":5,"cv":74,"rels":75,"links":76},{"name":6,"created_at":7,"published_at":8,"updated_at":8,"id":9,"uuid":10,"content":11,"slug":66,"full_slug":67,"sort_by_date":17,"position":68,"tag_list":69,"is_startpage":28,"parent_id":70,"meta_data":17,"group_id":71,"first_published_at":72,"release_id":17,"lang":37,"path":17,"alternates":73,"default_full_slug":17,"translated_slugs":17},"Cancel Your Service","2026-07-27T10:33:16.615Z","2026-07-31T08:06:32.977Z",202583230960340,"f3780126-280c-4f23-a240-445049976131",{"_uid":12,"body":13,"Layout":59,"metatags":60,"component":63,"page_type":64,"page_category":65},"eb525238-c81d-4feb-9599-6fa36c56e059",[14,31,35],{"_uid":15,"media":16,"theme":21,"title":6,"layout":22,"eyebrow":18,"component":23,"cta_link_1":24,"cta_link_2":27,"media_type":18,"promo_code":18,"video_link":18,"cta_label_1":18,"cta_label_2":18,"show_trustpilot":28,"subheading_text":18,"background_image":29,"additional_actions":18,"caption_content_align":18,"background_image_layout":18},"3845663d-92cc-408c-a457-e680d443f419",{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":20},null,"","asset",{},"brand","hero_3","Hero",{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},"story","multilink",{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},false,{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":30},{},{"id":18,"_uid":32,"component":33,"html_content":34},"4f5a8e50-08a6-4b7c-8a71-72051e72c0a7","Markdown","### **Overview** \n\nWe're sorry to hear you're thinking about leaving Hyperoptic. \n\nBefore cancelling your service, review your contract details and consider whether changing your package or moving your service may better meet your needs. \n\n### **Before you cancel** \n\nCheck: \n\n- Your minimum contract term end date \n- Any outstanding balances \n- Any early termination charges that may apply \n\nYou can find this information in My Account. \n\n### **How to cancel** \n\nTo cancel your service: \n\n1. Contact our support team. \n2. Confirm your account details. \n3. Let us know your preferred cancellation date. \n\nWe'll explain any charges, next steps and equipment return requirements. \n\n### **Switching to another provider** \n\nIf you're moving to another provider, you may be able to use the One Touch Switch process. \n\n### **After your cancellation** \n\nFollowing cancellation: \n\n- Your services will end on the agreed date \n- Final charges may apply \n- You may need to return equipment ",{"id":18,"_uid":36,"theme":37,"title":38,"layout":39,"eyebrow":18,"component":40,"faq_items":41,"intro_text":18,"contact_text":18,"contact_image":55,"contact_title":18,"faq_categories":57,"contact_cta_link":58,"contact_cta_label":18,"show_contact_section":28},"8a447be8-bf59-4fb7-88e0-e2b2c6f0a818","default","Frequently asked questions","standard","FAQ",[42,47,51],{"_uid":43,"component":44,"faq_answer":45,"faq_question":46},"5fc2159d-4cb0-4763-9d12-7f2cdcf19702","FAQ Block Item","Notice requirements depend on your account and contract terms. ","Do I need to give notice? ",{"_uid":48,"component":44,"faq_answer":49,"faq_question":50},"cb72cd04-7672-494b-bc79-e5cd3ea20898","Charges may apply if you cancel before the end of your minimum term. ","Will I pay early termination charges? ",{"_uid":52,"component":44,"faq_answer":53,"faq_question":54},"946ef92f-a3a9-49c8-8baa-b8ce18ee4936","Availability and account options may vary. ","Can I reactivate my account later? ",{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":56},{},[],{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},"blog",{"_uid":61,"title":18,"plugin":62,"og_image":18,"og_title":18,"description":18,"twitter_image":18,"twitter_title":18,"og_description":18,"twitter_description":18},"7fcdaf3b-b97d-4582-b2ab-1dc1f1336b21","seo_metatags","page","Help","generic","cancel-your-service","help-advice/existing-customers/cancel-your-service",70,[],202914264989547,"dd141f0d-dbb8-44ba-bf16-43b23c070147","2026-07-27T12:38:43.015Z",[],1786487321,[],[],{"alt-svc":78,"cache-control":79,"content-type":80,"date":81,"expires":82,"pragma":83,"strict-transport-security":84,"transfer-encoding":85,"vary":86,"via":87,"x-content-type-options":88,"x-frame-options":89,"x-kong-proxy-latency":82,"x-kong-request-id":90,"x-kong-upstream-latency":91,"x-request-id":92,"x-xss-protection":82},"h3=\":443\"; ma=2592000","no-cache, no-store, max-age=0, must-revalidate","application/json","Tue, 11 Aug 2026 22:30:46 GMT","0","no-cache","max-age=31536000 ; includeSubDomains","chunked","Origin,Access-Control-Request-Method,Access-Control-Request-Headers","1.1 kong/3.9.1, 1.1 google","nosniff","SAMEORIGIN","d9d8cd7745a9bb01e863823f45288722","64","d1eb8f31-ed43-463b-9327-6ffa507842da",{"data":94},{"stories":95},[96,143,181,219,257,295,333,356],{"name":97,"created_at":98,"published_at":8,"updated_at":8,"id":99,"uuid":100,"content":101,"slug":137,"full_slug":138,"sort_by_date":17,"position":139,"tag_list":140,"is_startpage":28,"parent_id":70,"meta_data":17,"group_id":141,"first_published_at":72,"release_id":17,"lang":37,"path":17,"alternates":142,"default_full_slug":17,"translated_slugs":17},"Upgrade or Change Your Package","2026-07-27T10:25:48.476Z",202581395389892,"2b81eb7a-0170-4c9f-a706-2ae50c2f7616",{"_uid":102,"body":103,"Layout":59,"metatags":135,"component":63,"page_type":18,"page_category":18},"d95f5eb8-486c-4f61-b173-de7733d39ecc",[104,113,116],{"_uid":105,"media":106,"theme":21,"title":97,"layout":22,"eyebrow":18,"component":23,"cta_link_1":108,"cta_link_2":109,"media_type":18,"promo_code":18,"video_link":18,"cta_label_1":18,"cta_label_2":18,"show_trustpilot":28,"subheading_text":18,"background_image":110,"additional_actions":18,"caption_content_align":112,"background_image_layout":18},"8e0c723c-8e75-402a-a5aa-917ef6d2f539",{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":107},{},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":111},{},"\"left\"",{"id":18,"_uid":114,"component":33,"html_content":115},"daa412dd-929d-43c2-8d30-597f37862818","### Overview\n\nAs your household needs change, you may want to upgrade your broadband speed or add additional services.\n\nYou can review available options through My Account.\n\n### Review your current package\n\nSign in to My Account to view:\n\n- Your current services\n- Your contract details\n- Available upgrades and add-ons\n\n### Change your package\n\nDepending on your account, you may be able to:\n\n- Upgrade your broadband speed\n- Add services such as Total Wi-Fi or phone service\n- Change your package at the end of your contract\n\nChanges may take effect immediately or on your next billing date.\n\n### Before you make changes\n\nReview:\n\n- Any changes to your monthly charge\n- Contract implications\n- New minimum terms, if applicable\n\n### Confirm your changes\n\nWe’ll send confirmation once your new package has been applied.",{"id":18,"_uid":117,"theme":37,"title":38,"layout":39,"eyebrow":18,"component":40,"faq_items":118,"intro_text":18,"contact_text":18,"contact_image":131,"contact_title":18,"faq_categories":133,"contact_cta_link":134,"contact_cta_label":18,"show_contact_section":28},"e61839b4-3f7e-411d-8839-2cc5a5fbfba8",[119,123,127],{"_uid":120,"component":44,"faq_answer":121,"faq_question":122},"ef1cff1a-f388-4932-bc4d-1f260e12c89c","In most cases, upgrades are available during your minimum term. ","Can I upgrade during my contract? ",{"_uid":124,"component":44,"faq_answer":125,"faq_question":126},"4fa44311-dfc3-4905-a7d3-957a71444156","Downgrades may only be available at specific points in your contract. ","Can I downgrade my package? ",{"_uid":128,"component":44,"faq_answer":129,"faq_question":130},"e5b45c05-99bf-4d51-9403-c1d1a4fff771","Some package changes may begin a new minimum term. ","Will my contract restart? ",{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":132},{},[],{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"_uid":136,"title":18,"plugin":62,"og_image":18,"og_title":18,"description":18,"twitter_image":18,"twitter_title":18,"og_description":18,"twitter_description":18},"dd5bf0ff-f217-42cf-9fce-f4ec399d10bb","upgrade-or-change-your-package","help-advice/existing-customers/upgrade-or-change-your-package",10,[],"edbdf618-744a-4245-926f-0ac1d7979e29",[],{"name":144,"created_at":145,"published_at":8,"updated_at":8,"id":146,"uuid":147,"content":148,"slug":175,"full_slug":176,"sort_by_date":17,"position":177,"tag_list":178,"is_startpage":28,"parent_id":70,"meta_data":17,"group_id":179,"first_published_at":72,"release_id":17,"lang":37,"path":17,"alternates":180,"default_full_slug":17,"translated_slugs":17},"Contact Customer Support","2026-07-27T10:57:58.201Z",202589299527878,"be358c13-eb81-4bb2-bd60-a5d3aed24545",{"_uid":102,"body":149,"Layout":59,"metatags":174,"component":63,"page_type":18,"page_category":18},[150,157,159],{"_uid":105,"media":151,"theme":21,"title":144,"layout":22,"eyebrow":18,"component":23,"cta_link_1":153,"cta_link_2":154,"media_type":18,"promo_code":18,"video_link":18,"cta_label_1":18,"cta_label_2":18,"show_trustpilot":28,"subheading_text":18,"background_image":155,"additional_actions":18,"caption_content_align":18,"background_image_layout":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":152},{},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":156},{},{"id":18,"_uid":114,"component":33,"html_content":158},"### **Overview** \n\nOur support teams are available to help with account queries, billing questions, technical issues and service changes. \n\nBefore contacting us, check whether your question can be resolved through My Account or our help articles. \n\n### **Before you get in touch** \n\nYou may be able to find the information you need by: \n\n- Checking My Account \n\n\n- Reviewing your recent bills \n\n\n- Checking for known service issues \n\n\n- Reading relevant help articles \n\n### **Information to have ready** \n\nTo help us assist you more quickly, have the following available: \n\n- Your account details \n\n\n- Your service address \n\n\n- A description of your issue \n\n\n- Details of any troubleshooting you've completed \n\n### **Ways to contact us** \n\nSupport options may include: \n\n- Live chat \n\n\n- Phone support \n\n\n- Online contact forms \n\nVisit our contact page for the latest opening hours and contact information. \n\n### **Security and verification** \n\nTo protect your account, we may ask you to confirm your identity before discussing your services. ",{"id":18,"_uid":117,"theme":37,"title":38,"layout":39,"eyebrow":18,"component":40,"faq_items":160,"intro_text":18,"contact_text":18,"contact_image":170,"contact_title":18,"faq_categories":172,"contact_cta_link":173,"contact_cta_label":18,"show_contact_section":28},[161,164,167],{"_uid":120,"component":44,"faq_answer":162,"faq_question":163},"Our support team will direct your enquiry to the right department if needed. ","Which team should I contact? ",{"_uid":124,"component":44,"faq_answer":165,"faq_question":166},"Yes, but we may need your authorisation before discussing account information. ","Can someone contact us on my behalf? ",{"_uid":128,"component":44,"faq_answer":168,"faq_question":169},"If you're experiencing connection or Wi-Fi issues, see the Contact Technical Support article. ","When should I contact technical support instead? ",{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":171},{},[],{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"_uid":136,"title":18,"plugin":62,"og_image":18,"og_title":18,"description":18,"twitter_image":18,"twitter_title":18,"og_description":18,"twitter_description":18},"contact-customer-support","help-advice/existing-customers/contact-customer-support",20,[],"7e2c256d-62f8-4c39-8f1b-a92f96c9ec02",[],{"name":182,"created_at":183,"published_at":8,"updated_at":8,"id":184,"uuid":185,"content":186,"slug":213,"full_slug":214,"sort_by_date":17,"position":215,"tag_list":216,"is_startpage":28,"parent_id":70,"meta_data":17,"group_id":217,"first_published_at":72,"release_id":17,"lang":37,"path":17,"alternates":218,"default_full_slug":17,"translated_slugs":17},"Complaints and Escalations","2026-07-27T10:55:26.532Z",202588678291638,"7eb601c6-25ce-4edf-938a-e6ab1257957c",{"_uid":102,"body":187,"Layout":59,"metatags":212,"component":63,"page_type":18,"page_category":18},[188,195,197],{"_uid":105,"media":189,"theme":21,"title":182,"layout":22,"eyebrow":18,"component":23,"cta_link_1":191,"cta_link_2":192,"media_type":18,"promo_code":18,"video_link":18,"cta_label_1":18,"cta_label_2":18,"show_trustpilot":28,"subheading_text":18,"background_image":193,"additional_actions":18,"caption_content_align":18,"background_image_layout":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":190},{},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":194},{},{"id":18,"_uid":114,"component":33,"html_content":196},"### **Overview** \n\nWe aim to provide a high standard of service, but we recognise that things don't always go as expected. \n\nIf you're unhappy with any aspect of our service, we'd like the opportunity to put things right. \n\n### **Raise a complaint** \n\nTo help us investigate your concerns, provide: \n\n- Your account details \n- A description of the issue \n- Relevant dates and times \n- Any supporting information \n\n### **How we handle complaints** \n\nOnce we receive your complaint, we'll: \n\n1. Acknowledge your concerns. \n2. Investigate the issue. \n3. Keep you informed of our progress. \n4. Work with you to find a resolution. \n\n### **Escalating your complaint** \n\nIf you're not satisfied with the outcome, you can ask for your complaint to be reviewed. \n\nWe'll explain the next steps and any available escalation options. \n\n### **Independent resolution** \n\nIf we're unable to resolve your complaint, you may be able to refer it to an independent dispute resolution service. \n\nWe'll provide details if this option becomes available. ",{"id":18,"_uid":117,"theme":37,"title":38,"layout":39,"eyebrow":18,"component":40,"faq_items":198,"intro_text":18,"contact_text":18,"contact_image":208,"contact_title":18,"faq_categories":210,"contact_cta_link":211,"contact_cta_label":18,"show_contact_section":28},[199,202,205],{"_uid":120,"component":44,"faq_answer":200,"faq_question":201},"Resolution times vary depending on the complexity of the issue. ","How long will it take to resolve my complaint? ",{"_uid":124,"component":44,"faq_answer":203,"faq_question":204},"We'll keep you updated throughout the investigation. ","Can I track my complaint? ",{"_uid":128,"component":44,"faq_answer":206,"faq_question":207},"Provide as much detail as possible to help us investigate. ","What information should I include? ",{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":209},{},[],{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"_uid":136,"title":18,"plugin":62,"og_image":18,"og_title":18,"description":18,"twitter_image":18,"twitter_title":18,"og_description":18,"twitter_description":18},"complaints-and-escalations","help-advice/existing-customers/complaints-and-escalations",30,[],"99ff7067-b2be-4ff2-a81b-163943bcfb2c",[],{"name":220,"created_at":221,"published_at":8,"updated_at":8,"id":222,"uuid":223,"content":224,"slug":251,"full_slug":252,"sort_by_date":17,"position":253,"tag_list":254,"is_startpage":28,"parent_id":70,"meta_data":17,"group_id":255,"first_published_at":72,"release_id":17,"lang":37,"path":17,"alternates":256,"default_full_slug":17,"translated_slugs":17},"Return Your Equipment","2026-07-27T10:53:33.596Z",202588215705630,"31f1a26d-c23c-4358-bb37-36cb702be6dd",{"_uid":102,"body":225,"Layout":59,"metatags":250,"component":63,"page_type":18,"page_category":18},[226,233,235],{"_uid":105,"media":227,"theme":21,"title":220,"layout":22,"eyebrow":18,"component":23,"cta_link_1":229,"cta_link_2":230,"media_type":18,"promo_code":18,"video_link":18,"cta_label_1":18,"cta_label_2":18,"show_trustpilot":28,"subheading_text":18,"background_image":231,"additional_actions":18,"caption_content_align":18,"background_image_layout":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":228},{},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":232},{},{"id":18,"_uid":114,"component":33,"html_content":234},"### **Overview** \n\nIf you're cancelling your service or replacing equipment, you may need to return some or all of your Hyperoptic devices. \n\nWe'll let you know what needs to be returned and provide instructions on how to do this. \n\n### **When equipment needs to be returned** \n\nEquipment returns may be required when: \n\n- You cancel your service \n- You receive replacement equipment \n- You upgrade certain services \n\n### **Check what you need to return** \n\nWe'll confirm which items should be returned, such as: \n\n- Your router \n- Wi-Fi extenders \n- Other supplied equipment \n\n### **Prepare your equipment** \n\nBefore returning your equipment: \n\n- Disconnect all cables \n- Remove any personal labels or markings \n- Package the equipment securely \n\n### **Return instructions** \n\nWe'll provide details about: \n\n- How to return your equipment \n- Return deadlines \n- Available return methods \n\n### **Non-return charges** \n\nCharges may apply if equipment isn't returned within the required timeframe",{"id":18,"_uid":117,"theme":37,"title":38,"layout":39,"eyebrow":18,"component":40,"faq_items":236,"intro_text":18,"contact_text":18,"contact_image":246,"contact_title":18,"faq_categories":248,"contact_cta_link":249,"contact_cta_label":18,"show_contact_section":28},[237,240,243],{"_uid":120,"component":44,"faq_answer":238,"faq_question":239},"We'll let you know which items should be included. ","Do I need to return all cables and accessories? ",{"_uid":124,"component":44,"faq_answer":241,"faq_question":242},"Charges may apply depending on the condition of the equipment. ","What happens if my equipment is damaged? ",{"_uid":128,"component":44,"faq_answer":244,"faq_question":245},"Tracking options depend on the return method provided. ","How can I track my return? ",{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":247},{},[],{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"_uid":136,"title":18,"plugin":62,"og_image":18,"og_title":18,"description":18,"twitter_image":18,"twitter_title":18,"og_description":18,"twitter_description":18},"return-your-equipment","help-advice/existing-customers/return-your-equipment",40,[],"eb766d4f-e3aa-49be-a320-023a741b7067",[],{"name":258,"created_at":259,"published_at":8,"updated_at":8,"id":260,"uuid":261,"content":262,"slug":289,"full_slug":290,"sort_by_date":17,"position":291,"tag_list":292,"is_startpage":28,"parent_id":70,"meta_data":17,"group_id":293,"first_published_at":72,"release_id":17,"lang":37,"path":17,"alternates":294,"default_full_slug":17,"translated_slugs":17},"Move Home with Hyperoptic","2026-07-27T10:19:36.448Z",202579871557297,"bd0013df-ee18-43ac-97df-9146fd583fa5",{"_uid":12,"body":263,"Layout":59,"metatags":288,"component":63,"page_type":64,"page_category":65},[264,271,273],{"_uid":15,"media":265,"theme":21,"title":258,"layout":22,"eyebrow":18,"component":23,"cta_link_1":267,"cta_link_2":268,"media_type":18,"promo_code":18,"video_link":18,"cta_label_1":18,"cta_label_2":18,"show_trustpilot":28,"subheading_text":18,"background_image":269,"additional_actions":18,"caption_content_align":18,"background_image_layout":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":266},{},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":270},{},{"id":18,"_uid":32,"component":33,"html_content":272},"### **Overview** \n\nMoving home doesn't have to mean leaving Hyperoptic behind. \n\nIf you're moving, let us know as early as possible so we can check availability at your new address and help transfer your services. \n\n### **Check availability at your new address** \n\nBefore you move, use our availability checker to confirm whether Hyperoptic services are available at your new property. \n\nService availability can vary between addresses, even within the same street or building. \n\n### **Plan your move** \n\nTo help ensure a smooth transition: \n\n1. Tell us your moving date as soon as possible. \n\n\n2. Confirm your new address. \n\n\n3. Check whether an installation is required. \n\n\n4. Book an installation appointment if needed. \n\n### **If Hyperoptic isn't available** \n\nIf we can't provide service at your new address, we'll explain your available options and any implications for your contract. \n\n### **Keep your current service active** \n\nWe recommend keeping your existing broadband service active until your move is complete.",{"id":18,"_uid":36,"theme":37,"title":38,"layout":39,"eyebrow":18,"component":40,"faq_items":274,"intro_text":18,"contact_text":18,"contact_image":284,"contact_title":18,"faq_categories":286,"contact_cta_link":287,"contact_cta_label":18,"show_contact_section":28},[275,278,281],{"_uid":43,"component":44,"faq_answer":276,"faq_question":277},"Contact us as soon as you know your moving date to give yourself the widest choice of appointment times. ","How much notice should I give? ",{"_uid":48,"component":44,"faq_answer":279,"faq_question":280},"Some properties already have Hyperoptic equipment installed, while others may require an engineer visit. ","Will I need a new installation? ",{"_uid":52,"component":44,"faq_answer":282,"faq_question":283},"Available packages may vary by address. ","Can I keep my existing package? 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