[{"data":1,"prerenderedAt":763},["ShallowReactive",2],{"{\"version\":\"published\"}help-advice/new-customers/installation-overview":3,"blog-sidebar-help-advice/new-customers":94,"header-menu-published":356,"footer-menu-published":642},{"data":4,"headers":78},{"story":5,"cv":75,"rels":76,"links":77},{"name":6,"created_at":7,"published_at":8,"updated_at":8,"id":9,"uuid":10,"content":11,"slug":67,"full_slug":68,"sort_by_date":17,"position":69,"tag_list":70,"is_startpage":29,"parent_id":71,"meta_data":17,"group_id":72,"first_published_at":73,"release_id":17,"lang":38,"path":17,"alternates":74,"default_full_slug":17,"translated_slugs":17},"Installation Overview","2026-07-24T11:07:39.848Z","2026-07-31T08:06:32.977Z",201529998767961,"8eaee160-2628-4d3d-9604-f9d2aa927e3e",{"_uid":12,"body":13,"Layout":60,"metatags":61,"component":64,"page_type":65,"page_category":66},"eb525238-c81d-4feb-9599-6fa36c56e059",[14,32,36],{"_uid":15,"media":16,"theme":21,"title":22,"layout":23,"eyebrow":18,"component":24,"cta_link_1":25,"cta_link_2":28,"media_type":18,"promo_code":18,"video_link":18,"cta_label_1":18,"cta_label_2":18,"show_trustpilot":29,"subheading_text":18,"background_image":30,"additional_actions":18,"caption_content_align":18,"background_image_layout":18},"3845663d-92cc-408c-a457-e680d443f419",{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":20},null,"","asset",{},"brand","Installation Overview ","hero_3","Hero",{"id":18,"url":18,"linktype":26,"fieldtype":27,"cached_url":18},"story","multilink",{"id":18,"url":18,"linktype":26,"fieldtype":27,"cached_url":18},false,{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":31},{},{"id":18,"_uid":33,"component":34,"html_content":35},"4f5a8e50-08a6-4b7c-8a71-72051e72c0a7","Markdown","### **Overview** \n\nMost customers require an installation appointment before their Hyperoptic service can be activated. \n\nThe installation process depends on your property type and whether Hyperoptic equipment is already installed. \n\n### **Do I need an installation?** \n\nYou may need an installation if: \n\n- You're a new customer \n- You're moving into a property that has never had Hyperoptic services \n- Existing equipment needs replacing \n\nSome properties already have the necessary equipment installed and may only require remote activation. \n\n### **What happens during installation?** \n\nAn engineer will: \n\n- Confirm the best location for your equipment \n- Install or connect the required cabling \n- Set up your router \n- Test your connection \n\n### **How long does installation take?** \n\nInstallation times vary depending on your property. \n\nMost appointments take between one and three hours. \n\nAdditional work may take longer. \n\n### **What if additional work is needed?** \n\nSome properties require: \n\n- A pre-installation survey \n- Landlord permission \n- Building access arrangements\n- Wayleave agreements \n\nWe'll let you know if any additional steps are required. \n\n### **Installation charges** \n\nInstallation charges may apply depending on your order and selected package. \n\nAny charges will be confirmed before you complete your order.",{"id":18,"_uid":37,"theme":38,"title":39,"layout":40,"eyebrow":18,"component":41,"faq_items":42,"intro_text":18,"contact_text":18,"contact_image":56,"contact_title":18,"faq_categories":58,"contact_cta_link":59,"contact_cta_label":18,"show_contact_section":29},"8a447be8-bf59-4fb7-88e0-e2b2c6f0a818","default","Frequently asked questions","standard","FAQ",[43,48,52],{"_uid":44,"component":45,"faq_answer":46,"faq_question":47},"5fc2159d-4cb0-4763-9d12-7f2cdcf19702","FAQ Block Item","Yes. Someone aged 18 or over must be present during the appointment. ","Do I need to be at home? ",{"_uid":49,"component":45,"faq_answer":50,"faq_question":51},"cb72cd04-7672-494b-bc79-e5cd3ea20898","This depends on your property's existing infrastructure and installation requirements. ","Will the engineer drill holes? ",{"_uid":53,"component":45,"faq_answer":54,"faq_question":55},"946ef92f-a3a9-49c8-8baa-b8ce18ee4936","In most cases, the engineer will discuss suitable locations with you. ","Can I choose where the router is installed? ",{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":57},{},[],{"id":18,"url":18,"linktype":26,"fieldtype":27,"cached_url":18},"blog",{"_uid":62,"title":18,"plugin":63,"og_image":18,"og_title":18,"description":18,"twitter_image":18,"twitter_title":18,"og_description":18,"twitter_description":18},"7fcdaf3b-b97d-4582-b2ab-1dc1f1336b21","seo_metatags","page","Help","generic","installation-overview","help-advice/new-customers/installation-overview",30,[],202915267496244,"22f1e796-3c3a-4500-be66-eaa03dfda6e3","2026-07-24T11:20:21.960Z",[],1786487321,[],[],{"alt-svc":79,"cache-control":80,"content-type":81,"date":82,"expires":83,"pragma":84,"strict-transport-security":85,"transfer-encoding":86,"vary":87,"via":88,"x-content-type-options":89,"x-frame-options":90,"x-kong-proxy-latency":83,"x-kong-request-id":91,"x-kong-upstream-latency":92,"x-request-id":93,"x-xss-protection":83},"h3=\":443\"; ma=2592000","no-cache, no-store, max-age=0, must-revalidate","application/json","Tue, 11 Aug 2026 22:30:42 GMT","0","no-cache","max-age=31536000 ; includeSubDomains","chunked","Origin,Access-Control-Request-Method,Access-Control-Request-Headers","1.1 kong/3.9.1, 1.1 google","nosniff","SAMEORIGIN","b1cefa397f68051c4816be10514c9827","47","212f0516-3fab-4619-987d-99234e0ff050",{"data":95},{"stories":96},[97,138,176,199,237,276,315],{"name":98,"created_at":99,"published_at":8,"updated_at":8,"id":100,"uuid":101,"content":102,"slug":131,"full_slug":132,"sort_by_date":17,"position":133,"tag_list":134,"is_startpage":29,"parent_id":71,"meta_data":17,"group_id":135,"first_published_at":136,"release_id":17,"lang":38,"path":17,"alternates":137,"default_full_slug":17,"translated_slugs":17},"Check availability and register interest","2026-07-22T08:59:13.336Z",200790644090565,"83231c5e-54d8-40d4-bb07-9ffaaafb9ed5",{"_uid":12,"body":103,"Layout":60,"metatags":130,"component":64,"page_type":65,"page_category":66},[104,113,115],{"_uid":15,"media":105,"theme":21,"title":107,"layout":23,"eyebrow":18,"component":24,"cta_link_1":108,"cta_link_2":109,"media_type":18,"promo_code":18,"video_link":18,"cta_label_1":18,"cta_label_2":18,"show_trustpilot":29,"subheading_text":18,"background_image":110,"additional_actions":18,"caption_content_align":112,"background_image_layout":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":106},{},"Check Availability and Register Interest",{"id":18,"url":18,"linktype":26,"fieldtype":27,"cached_url":18},{"id":18,"url":18,"linktype":26,"fieldtype":27,"cached_url":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":111},{},"\"left\"",{"id":18,"_uid":33,"component":34,"html_content":114},"### Overview\n\nUse our availability checker to find out whether Hyperoptic services are available at your address.\n\nIf Hyperoptic is not yet available, you can register your interest to receive updates about future network expansion in your area.\n\n### Check if Hyperoptic is available\n\n1. Visit the availability checker.\n2. Enter your postcode and select your address.\n3. Review the services available for your property.\n\nIf Hyperoptic is available, you’ll be able to:\n\n- View available broadband packages and speeds\n- Compare contract options\n- Choose additional services and add-ons\n- Place an order online\n\n### Can’t find your address?\n\nIf your address doesn’t appear in the availability checker, it may be because:\n\n- Your property is a new build\n- Your address has recently changed\n- Your building is not yet listed in our systems\n- There is a formatting issue with the address information\n\nBefore contacting us, check that you’ve entered your postcode correctly and selected the closest matching address.\n\nIf you still can’t find your property, contact our support team with:\n\n- Your full address, including postcode\n- Building name or number\n- Flat or apartment number, if applicable\n\n### Register your interest\n\nIf Hyperoptic isn’t available at your address, you can register your interest.\n\nRegistering your interest allows us to:\n\n- Keep you informed about network expansion plans\n- Notify you if services become available\n- Understand demand in your area\n\nTo register your interest, provide:\n\n- Your name\n- Email address\n- Full address\n\nYou can unsubscribe from these updates at any time.\n\n### New-build properties\n\nIf you’ve recently moved into a newly built property, service availability may not yet be visible online.\n\nDevelopers and property managers often work with us during construction, but it can take time for addresses to appear in our systems.\n\nIf your property is a new build, contact our support team and provide:\n\n- Your full address\n- The property developer’s name\n- The expected completion date, if known\n\n### When will Hyperoptic be available?\n\nUnfortunately, we can’t provide exact dates for future network expansion.\n\nAvailability depends on several factors, including:\n\n- Local demand\n- Building permissions and wayleave agreements\n- Network planning and construction schedules\n- Technical feasibility\n\nIf you register your interest, we’ll contact you when we have an update",{"id":18,"_uid":37,"theme":38,"title":39,"layout":40,"eyebrow":18,"component":41,"faq_items":116,"intro_text":18,"contact_text":18,"contact_image":126,"contact_title":18,"faq_categories":128,"contact_cta_link":129,"contact_cta_label":18,"show_contact_section":29},[117,120,123],{"_uid":44,"component":45,"faq_answer":118,"faq_question":119},"No. Registering your interest helps us understand demand, but it doesn't guarantee that services will become available. ","Does registering my interest guarantee service availability? ",{"_uid":49,"component":45,"faq_answer":121,"faq_question":122},"If you're a tenant or homeowner, registering your interest is the best way to let us know you'd like Hyperoptic in your building. \n\nYou can also encourage neighbours or your building management company to register their interest. ","Can I request Hyperoptic for my building? ",{"_uid":53,"component":45,"faq_answer":124,"faq_question":125},"Availability can vary between properties within the same street or building due to differences in network infrastructure or building permissions. ","Why can my neighbour get Hyperoptic but I can't? ",{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":127},{},[],{"id":18,"url":18,"linktype":26,"fieldtype":27,"cached_url":18},{"_uid":62,"title":18,"plugin":63,"og_image":18,"og_title":18,"description":18,"twitter_image":18,"twitter_title":18,"og_description":18,"twitter_description":18},"check-availability-and-register-interest","help-advice/new-customers/check-availability-and-register-interest",10,[],"cd35ab8e-ee2b-4c87-b3c3-d58f86a82eed","2026-07-22T09:39:16.680Z",[],{"name":139,"created_at":140,"published_at":8,"updated_at":8,"id":141,"uuid":142,"content":143,"slug":170,"full_slug":171,"sort_by_date":17,"position":172,"tag_list":173,"is_startpage":29,"parent_id":71,"meta_data":17,"group_id":174,"first_published_at":73,"release_id":17,"lang":38,"path":17,"alternates":175,"default_full_slug":17,"translated_slugs":17},"Track Your Order","2026-07-24T10:57:53.480Z",201527597006351,"99e70f24-a6a8-4bf1-bcf9-f05a2d67c5f8",{"_uid":12,"body":144,"Layout":60,"metatags":169,"component":64,"page_type":65,"page_category":66},[145,152,154],{"_uid":15,"media":146,"theme":21,"title":139,"layout":23,"eyebrow":18,"component":24,"cta_link_1":148,"cta_link_2":149,"media_type":18,"promo_code":18,"video_link":18,"cta_label_1":18,"cta_label_2":18,"show_trustpilot":29,"subheading_text":18,"background_image":150,"additional_actions":18,"caption_content_align":18,"background_image_layout":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":147},{},{"id":18,"url":18,"linktype":26,"fieldtype":27,"cached_url":18},{"id":18,"url":18,"linktype":26,"fieldtype":27,"cached_url":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":151},{},{"id":18,"_uid":33,"component":34,"html_content":153},"### Overview \n\nYou can track the progress of your order through My Account. \n\nWe'll also send updates by email or SMS to keep you informed about important milestones. \n\n### **Access your order information** \n\nLog in to My Account to view: \n\n- Your order status\n- Upcoming appointments\n- Required actions \n- Installation details \n\n### **Understanding your order status** \n\nYour order may show different statuses as it progresses. \n\nCommon statuses include: \n\n- Order received \n- Installation required \n- Appointment booked\n- Installation in progress\n- Service ready to activate\n- Service active \n\n### **Complete any required actions** \n\nTo avoid delays, check whether you need to: \n\n- Confirm an installation appointment \n- Provide additional information \n- Sign a wayleave agreement \n- Update your contact details \n\n### **Installation updates** \n\nWe'll let you know if: \n\n- An engineer appointment needs to be changed \n- Additional work is required \n- A pre-installation survey is needed ",{"id":18,"_uid":37,"theme":38,"title":39,"layout":40,"eyebrow":18,"component":41,"faq_items":155,"intro_text":18,"contact_text":18,"contact_image":165,"contact_title":18,"faq_categories":167,"contact_cta_link":168,"contact_cta_label":18,"show_contact_section":29},[156,159,162],{"_uid":44,"component":45,"faq_answer":157,"faq_question":158},"Installation times vary depending on your property and whether additional work is required. ","How long does installation take? ",{"_uid":49,"component":45,"faq_answer":160,"faq_question":161},"Check your junk or spam folder and ensure your contact details are up to date in My Account. ","I haven't received any updates. What should I do? ",{"_uid":53,"component":45,"faq_answer":163,"faq_question":164},"Engineer tracking may not be available for all appointments. ","Can I track my installation engineer? ",{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":166},{},[],{"id":18,"url":18,"linktype":26,"fieldtype":27,"cached_url":18},{"_uid":62,"title":18,"plugin":63,"og_image":18,"og_title":18,"description":18,"twitter_image":18,"twitter_title":18,"og_description":18,"twitter_description":18},"track-your-order","help-advice/new-customers/track-your-order",20,[],"e2017749-9f31-42c7-88e9-985560ccd5bc",[],{"name":6,"created_at":7,"published_at":8,"updated_at":8,"id":9,"uuid":10,"content":177,"slug":67,"full_slug":68,"sort_by_date":17,"position":69,"tag_list":197,"is_startpage":29,"parent_id":71,"meta_data":17,"group_id":72,"first_published_at":73,"release_id":17,"lang":38,"path":17,"alternates":198,"default_full_slug":17,"translated_slugs":17},{"_uid":12,"body":178,"Layout":60,"metatags":196,"component":64,"page_type":65,"page_category":66},[179,186,187],{"_uid":15,"media":180,"theme":21,"title":22,"layout":23,"eyebrow":18,"component":24,"cta_link_1":182,"cta_link_2":183,"media_type":18,"promo_code":18,"video_link":18,"cta_label_1":18,"cta_label_2":18,"show_trustpilot":29,"subheading_text":18,"background_image":184,"additional_actions":18,"caption_content_align":18,"background_image_layout":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":181},{},{"id":18,"url":18,"linktype":26,"fieldtype":27,"cached_url":18},{"id":18,"url":18,"linktype":26,"fieldtype":27,"cached_url":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":185},{},{"id":18,"_uid":33,"component":34,"html_content":35},{"id":18,"_uid":37,"theme":38,"title":39,"layout":40,"eyebrow":18,"component":41,"faq_items":188,"intro_text":18,"contact_text":18,"contact_image":192,"contact_title":18,"faq_categories":194,"contact_cta_link":195,"contact_cta_label":18,"show_contact_section":29},[189,190,191],{"_uid":44,"component":45,"faq_answer":46,"faq_question":47},{"_uid":49,"component":45,"faq_answer":50,"faq_question":51},{"_uid":53,"component":45,"faq_answer":54,"faq_question":55},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":193},{},[],{"id":18,"url":18,"linktype":26,"fieldtype":27,"cached_url":18},{"_uid":62,"title":18,"plugin":63,"og_image":18,"og_title":18,"description":18,"twitter_image":18,"twitter_title":18,"og_description":18,"twitter_description":18},[],[],{"name":200,"created_at":201,"published_at":8,"updated_at":8,"id":202,"uuid":203,"content":204,"slug":231,"full_slug":232,"sort_by_date":17,"position":233,"tag_list":234,"is_startpage":29,"parent_id":71,"meta_data":17,"group_id":235,"first_published_at":73,"release_id":17,"lang":38,"path":17,"alternates":236,"default_full_slug":17,"translated_slugs":17},"Book or Reschedule Your Installation ","2026-07-24T11:11:12.220Z",201530868644444,"c62a67f8-1bb8-401a-8e36-2c0661028498",{"_uid":12,"body":205,"Layout":60,"metatags":230,"component":64,"page_type":65,"page_category":66},[206,213,215],{"_uid":15,"media":207,"theme":21,"title":200,"layout":23,"eyebrow":18,"component":24,"cta_link_1":209,"cta_link_2":210,"media_type":18,"promo_code":18,"video_link":18,"cta_label_1":18,"cta_label_2":18,"show_trustpilot":29,"subheading_text":18,"background_image":211,"additional_actions":18,"caption_content_align":18,"background_image_layout":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":208},{},{"id":18,"url":18,"linktype":26,"fieldtype":27,"cached_url":18},{"id":18,"url":18,"linktype":26,"fieldtype":27,"cached_url":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":212},{},{"id":18,"_uid":33,"component":34,"html_content":214},"### **Overview** \n\nYou can manage your installation appointment through My Account. \n\nIf you need to change your appointment, do so as early as possible to access the widest range of available dates. \n\n### **Book your installation** \n\nOnce your order is confirmed, you'll be invited to select an appointment date. \n\nAvailable appointments depend on: \n\n- Your location \n- Property type \n- Engineer availability \n\n### **Prepare for your appointment** \n\nBefore your installation: \n\n- Ensure someone aged 18 or over is present \n- Arrange access to all required areas \n- Confirm any permissions needed \n\n### **Reschedule your appointment** \n\nYou can change your appointment through My Account. \n\nIf you need to reschedule, select a new available date and confirm your changes. \n\n### **Missed appointments** \n\nIf no one is available at the property during the appointment window, your installation may need to be rebooked. \n\nMissed appointment charges may apply. \n\n### **Cancel your appointment** \n\nIf you no longer need your installation, contact us as soon as possible. \n\nCancelling your appointment does not automatically cancel your order. ",{"id":18,"_uid":37,"theme":38,"title":39,"layout":40,"eyebrow":18,"component":41,"faq_items":216,"intro_text":18,"contact_text":18,"contact_image":226,"contact_title":18,"faq_categories":228,"contact_cta_link":229,"contact_cta_label":18,"show_contact_section":29},[217,220,223],{"_uid":44,"component":45,"faq_answer":218,"faq_question":219},"We recommend changing appointments as soon as possible. ","How much notice do I need to give? ",{"_uid":49,"component":45,"faq_answer":221,"faq_question":222},"No. Engineers are assigned based on availability. ","Can I choose a specific engineer? ",{"_uid":53,"component":45,"faq_answer":224,"faq_question":225},"We'll contact you if there are any changes to your appointment. ","What happens if my appointment is delayed? ",{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":227},{},[],{"id":18,"url":18,"linktype":26,"fieldtype":27,"cached_url":18},{"_uid":62,"title":18,"plugin":63,"og_image":18,"og_title":18,"description":18,"twitter_image":18,"twitter_title":18,"og_description":18,"twitter_description":18},"book-or-reschedule-your-installation","help-advice/new-customers/book-or-reschedule-your-installation",40,[],"22865153-fd32-4cfa-8976-e065c38383e6",[],{"name":238,"created_at":239,"published_at":8,"updated_at":8,"id":240,"uuid":241,"content":242,"slug":270,"full_slug":271,"sort_by_date":17,"position":272,"tag_list":273,"is_startpage":29,"parent_id":71,"meta_data":17,"group_id":274,"first_published_at":73,"release_id":17,"lang":38,"path":17,"alternates":275,"default_full_slug":17,"translated_slugs":17},"Prepare for Your Installation","2026-07-24T11:13:54.752Z",201531534370074,"c9f7915b-9294-4e2e-9126-bdcabce84550",{"_uid":12,"body":243,"Layout":60,"metatags":269,"component":64,"page_type":65,"page_category":66},[244,252,254],{"_uid":15,"media":245,"theme":21,"title":247,"layout":23,"eyebrow":18,"component":24,"cta_link_1":248,"cta_link_2":249,"media_type":18,"promo_code":18,"video_link":18,"cta_label_1":18,"cta_label_2":18,"show_trustpilot":29,"subheading_text":18,"background_image":250,"additional_actions":18,"caption_content_align":18,"background_image_layout":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":246},{},"Prepare for Your Installation ",{"id":18,"url":18,"linktype":26,"fieldtype":27,"cached_url":18},{"id":18,"url":18,"linktype":26,"fieldtype":27,"cached_url":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":251},{},{"id":18,"_uid":33,"component":34,"html_content":253},"### **Overview** \n\nA little preparation can help your installation go smoothly and reduce delays. \n\nBefore your appointment, make sure you understand any access requirements and decide where you'd like your equipment installed. \n\n### **Choose your equipment location** \n\nConsider where you'll get the best Wi-Fi coverage throughout your home. \n\nChoose a location that is: \n\n- Central within your property \n- Close to a power socket \n- Easily accessible \n- Away from large metal objects and electronic interference \n\n### **Check access requirements** \n\nEnsure the engineer can access all areas required for the installation. \n\nThis may include: \n\n- Utility cupboards \n- Communal areas \n- External walls \n- Existing broadband equipment \n\n### **Landlord permission** \n\nIf you rent your property, you may need permission from your landlord before installation work can take place. \n\nCheck your tenancy agreement if you're unsure. \n\n### **Building permissions and wayleaves** \n\nSome properties require additional permissions before installation can proceed. \n\nThis is more common in: \n\n- Apartment buildings \n- New-build developments\n- Managed properties \n\nWe'll contact you if any action is needed. \n\n### **Pre-installation surveys** \n\nIn some cases, an engineer may need to visit your property before installation to assess requirements. \n\nIf a survey is needed, we'll arrange this with you.",{"id":18,"_uid":37,"theme":38,"title":39,"layout":40,"eyebrow":18,"component":41,"faq_items":255,"intro_text":18,"contact_text":18,"contact_image":265,"contact_title":18,"faq_categories":267,"contact_cta_link":268,"contact_cta_label":18,"show_contact_section":29},[256,259,262],{"_uid":44,"component":45,"faq_answer":257,"faq_question":258},"Relocating equipment may require an engineer visit. ","Can I move my equipment after installation? ",{"_uid":49,"component":45,"faq_answer":260,"faq_question":261},"Your installation may need to be delayed until the required permissions are in place. ","What if I don't have permission from my landlord? ",{"_uid":53,"component":45,"faq_answer":263,"faq_question":264},"Keep your current service active until your Hyperoptic service is installed and working. ","What should I do with my existing broadband equipment? ",{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":266},{},[],{"id":18,"url":18,"linktype":26,"fieldtype":27,"cached_url":18},{"_uid":62,"title":18,"plugin":63,"og_image":18,"og_title":18,"description":18,"twitter_image":18,"twitter_title":18,"og_description":18,"twitter_description":18},"prepare-for-your-installation","help-advice/new-customers/prepare-for-your-installation",50,[],"9e0a67e8-0ae5-4a99-97c7-6279abc83670",[],{"name":277,"created_at":278,"published_at":8,"updated_at":8,"id":279,"uuid":280,"content":281,"slug":309,"full_slug":310,"sort_by_date":17,"position":311,"tag_list":312,"is_startpage":29,"parent_id":71,"meta_data":17,"group_id":313,"first_published_at":73,"release_id":17,"lang":38,"path":17,"alternates":314,"default_full_slug":17,"translated_slugs":17},"Activate Your Service","2026-07-24T11:15:56.205Z",201532031842296,"c573943e-a5bd-4024-b72d-e837985f2be6",{"_uid":12,"body":282,"Layout":60,"metatags":308,"component":64,"page_type":65,"page_category":66},[283,291,293],{"_uid":15,"media":284,"theme":21,"title":286,"layout":23,"eyebrow":18,"component":24,"cta_link_1":287,"cta_link_2":288,"media_type":18,"promo_code":18,"video_link":18,"cta_label_1":18,"cta_label_2":18,"show_trustpilot":29,"subheading_text":18,"background_image":289,"additional_actions":18,"caption_content_align":18,"background_image_layout":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":285},{},"Activate Your Service ",{"id":18,"url":18,"linktype":26,"fieldtype":27,"cached_url":18},{"id":18,"url":18,"linktype":26,"fieldtype":27,"cached_url":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":290},{},{"id":18,"_uid":33,"component":34,"html_content":292},"### **Overview** \n\nOnce your installation is complete, your Hyperoptic service will usually be activated automatically. \n\nIn some cases, you may need to complete a few additional steps before you can get online. \n\n### **Connect your equipment** \n\nEnsure that: \n\n- Your router is connected correctly \n- All cables are securely attached \n- Your equipment is powered on \n\n### **Check your router lights** \n\nYour router's status lights indicate whether your service is active. \n\nRefer to your router guide for information about specific light patterns. \n\n### **Connect your devices** \n\nUse your Wi-Fi network name and password to connect your devices. \n\nThese details can usually be found: \n\n- On your router label \n- In your setup guide \n\n### **Test your connection** \n\nAfter connecting your devices: \n\n- Open a web browser \n- Run a speed test \n- Check that key services are working as expected \n\n### **Troubleshooting activation issues** \n\nIf your service isn't working: \n\n1. Restart your router. \n\n\n2. Check all cable connections. \n\n\n3. Wait a few minutes for the connection to establish. \n\n\n4. Review your order status in My Account. \n\nIf the issue continues, contact technical support. ",{"id":18,"_uid":37,"theme":38,"title":39,"layout":40,"eyebrow":18,"component":41,"faq_items":294,"intro_text":18,"contact_text":18,"contact_image":304,"contact_title":18,"faq_categories":306,"contact_cta_link":307,"contact_cta_label":18,"show_contact_section":29},[295,298,301],{"_uid":44,"component":45,"faq_answer":296,"faq_question":297},"Most services are activated immediately after installation, although some may take longer. ","How long does activation take? ",{"_uid":49,"component":45,"faq_answer":299,"faq_question":300},"Compatibility depends on your service and equipment requirements. ","Can I use my own router? ",{"_uid":53,"component":45,"faq_answer":302,"faq_question":303},"Wi-Fi performance can vary depending on device capability, signal strength and home layout. ","Why is my speed lower than expected? ",{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":305},{},[],{"id":18,"url":18,"linktype":26,"fieldtype":27,"cached_url":18},{"_uid":62,"title":18,"plugin":63,"og_image":18,"og_title":18,"description":18,"twitter_image":18,"twitter_title":18,"og_description":18,"twitter_description":18},"activate-your-service","help-advice/new-customers/activate-your-service",60,[],"4e2c5ec5-8d64-4f97-a4d3-00dbe0cb3af4",[],{"name":316,"created_at":317,"published_at":318,"updated_at":319,"id":320,"uuid":321,"content":322,"slug":350,"full_slug":351,"sort_by_date":17,"position":352,"tag_list":353,"is_startpage":29,"parent_id":71,"meta_data":17,"group_id":354,"first_published_at":73,"release_id":17,"lang":38,"path":17,"alternates":355,"default_full_slug":17,"translated_slugs":17},"Place an order","2026-07-24T10:53:36.133Z","2026-07-24T11:20:21.887Z","2026-07-28T09:05:26.436Z",201526542904912,"a98d23a2-1314-4825-a18b-9ae746d5477a",{"_uid":12,"body":323,"Layout":60,"metatags":349,"component":64,"page_type":65,"page_category":66},[324,332,334],{"_uid":15,"media":325,"theme":21,"title":327,"layout":23,"eyebrow":18,"component":24,"cta_link_1":328,"cta_link_2":329,"media_type":18,"promo_code":18,"video_link":18,"cta_label_1":18,"cta_label_2":18,"show_trustpilot":29,"subheading_text":18,"background_image":330,"additional_actions":18,"caption_content_align":18,"background_image_layout":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":326},{},"Place an Order",{"id":18,"url":18,"linktype":26,"fieldtype":27,"cached_url":18},{"id":18,"url":18,"linktype":26,"fieldtype":27,"cached_url":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":331},{},{"id":18,"_uid":33,"component":34,"html_content":333},"### **Overview** \n\nOrdering Hyperoptic online is quick and straightforward. \n\nOnce you've confirmed that Hyperoptic is available at your address, you can select your package, choose any additional services and complete your order. \n\n### **Before you start** \n\nMake sure you have: \n\n- Your full address \n- An email address\n- A mobile phone number\n- Your preferred payment details \n\n### **Choose your package** \n\nSelect the broadband package that best suits your needs. \n\nYou can also choose any available add-ons, such as: \n\n- Total Wi-Fi \n- Phone service \n\n### **Review your contract** \n\nBefore completing your order, check: \n\n- Monthly charges \n- Contract length \n- Promotional discounts\n- Installation charges, if applicable\n- Terms and conditions \n\n### **Enter your details** \n\nYou'll be asked to provide: \n\n- Your name\n- Contact information\n- Installation address\n- Payment details \n\nPlease ensure all information is accurate to avoid delays. \n\n### **Confirm your order** \n\nAfter placing your order, you'll receive a confirmation email with: \n\n- Your order number \n- A summary of your chosen services\n- Information about the next steps \n\n### **Cooling-off period** \n\nIf you ordered online or over the phone, you may have a statutory cooling-off period. \n\nFull details are available in your order confirmation and terms and conditions.",{"id":18,"_uid":37,"theme":38,"title":39,"layout":40,"eyebrow":18,"component":41,"faq_items":335,"intro_text":18,"contact_text":18,"contact_image":345,"contact_title":18,"faq_categories":347,"contact_cta_link":348,"contact_cta_label":18,"show_contact_section":29},[336,339,342],{"_uid":44,"component":45,"faq_answer":337,"faq_question":338},"Yes, you may be able to place an order before moving into your new property.","Can I order for a future move-in date? ",{"_uid":49,"component":45,"faq_answer":340,"faq_question":341},"You'll receive updates about installation requirements, appointment booking and service activation. ","What happens after I place my order? ",{"_uid":53,"component":45,"faq_answer":343,"faq_question":344},"Changes may be possible before installation. Contact us as soon as possible if you need to update your order. ","Can I change my order? ",{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":346},{},[],{"id":18,"url":18,"linktype":26,"fieldtype":27,"cached_url":18},{"_uid":62,"title":18,"plugin":63,"og_image":18,"og_title":18,"description":18,"twitter_image":18,"twitter_title":18,"og_description":18,"twitter_description":18},"place-an-order","help-advice/new-customers/place-an-order",70,[],"9bbcc9d1-238e-450b-944e-fdee35819dd1",[],{"data":357,"headers":637},{"story":358,"cv":75,"rels":635,"links":636},{"name":359,"created_at":360,"published_at":361,"updated_at":362,"id":363,"uuid":364,"content":365,"slug":627,"full_slug":628,"sort_by_date":17,"position":629,"tag_list":630,"is_startpage":29,"parent_id":631,"meta_data":17,"group_id":632,"first_published_at":633,"release_id":17,"lang":38,"path":17,"alternates":634,"default_full_slug":17,"translated_slugs":17},"Header Menu","2026-06-30T09:38:44.680Z","2026-08-11T22:20:19.636Z","2026-08-11T22:20:19.651Z",193014680324049,"bbce3766-55f2-4f57-be8a-6c6b5c455806",{"_uid":366,"component":367,"tree_items":368},"bf92af31-b181-456c-9069-7dc1bfc7f187","Header Tree List",[369,447,481,541,583],{"_uid":370,"title":371,"submenus":372,"component":446},"7c189f1c-4003-4469-b4b2-d0f2a9ce7592","Home broadband",[373,386,396,406,416,426,436],{"_uid":374,"icon":375,"link":380,"title":384,"component":385,"short_description":18},"874ee91d-31aa-4dec-b8e4-a14e21c4af04",{"id":376,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":377,"copyright":18,"fieldtype":19,"meta_data":378,"is_external_url":29},205873112439282,"https://a.storyblok.com/f/293538394086053/20x20/50d5211a1b/home-broadband.svg",{"size":379},"20x20",{"id":381,"url":18,"target":382,"linktype":26,"fieldtype":27,"cached_url":383},"0a125e38-5f0e-4f3c-81ab-9b35764b1ee8","_self","home","Our broadband","Header Tree Item",{"_uid":387,"icon":388,"link":392,"title":395,"component":385,"short_description":18},"13d4cbab-2f78-481d-9558-962a6eea5344",{"id":389,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":390,"copyright":18,"fieldtype":19,"meta_data":391,"is_external_url":29},205873235393034,"https://a.storyblok.com/f/293538394086053/20x20/b23b660f67/switching-to-hyperoptic.svg",{"size":379},{"id":393,"url":18,"linktype":26,"fieldtype":27,"cached_url":394},"bf579d0e-c8a7-4a45-a1dc-f50c3c4a6f78","home-broadband/switching","Switching to Hyperoptic",{"_uid":397,"icon":398,"link":402,"title":405,"component":385,"short_description":18},"e659b707-c0b0-4c52-ab80-06e8bcf3b518",{"id":399,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":400,"copyright":18,"fieldtype":19,"meta_data":401,"is_external_url":29},205875254557447,"https://a.storyblok.com/f/293538394086053/20x20/85001a982f/social-tariff.svg",{},{"id":403,"url":18,"linktype":26,"fieldtype":27,"cached_url":404},"549ffc5d-e0c3-48e5-91d2-39c45a6c4f62","home-broadband/social-tariff","Social tariff",{"_uid":407,"icon":408,"link":412,"title":415,"component":385,"short_description":18},"520d881e-4d2e-4aa7-9b5a-202c2ece0682",{"id":409,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":410,"copyright":18,"fieldtype":19,"meta_data":411,"is_external_url":29},205875470965541,"https://a.storyblok.com/f/293538394086053/20x20/6a5455f6a0/total-wi-fi.svg",{"size":379},{"id":413,"url":18,"linktype":26,"fieldtype":27,"cached_url":414},"10845aa1-7de8-4b38-a7e7-d9745d7521c0","home-broadband/total-wi-fi","Hyperoptic Total Wi-Fi®",{"_uid":417,"icon":418,"link":422,"title":425,"component":385,"short_description":18},"207ba849-16c3-4c6a-a533-92a2e9febb8d",{"id":419,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":420,"copyright":18,"fieldtype":19,"meta_data":421,"is_external_url":29},205875470867236,"https://a.storyblok.com/f/293538394086053/20x20/57fb6d01d3/refer-and-earn.svg",{"size":379},{"id":423,"url":18,"linktype":26,"fieldtype":27,"cached_url":424},"7032bc9e-3c38-4285-95fc-6bffe8249602","home-broadband/refer-and-earn","Refer & earn",{"_uid":427,"icon":428,"link":432,"title":435,"component":385,"short_description":18},"75b68079-0cd3-4bd0-ab1f-593000a25f06",{"id":429,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":430,"copyright":18,"fieldtype":19,"meta_data":431,"is_external_url":29},205875470854943,"https://a.storyblok.com/f/293538394086053/20x20/20ae2034c7/students.svg",{"size":379},{"id":433,"url":18,"linktype":26,"fieldtype":27,"cached_url":434},"2b4c98fe-9483-449a-b79e-ba9917abd750","home-broadband/student-deals","For students",{"_uid":437,"icon":438,"link":442,"title":445,"component":385,"short_description":18},"6c3a8bca-ab81-4334-ba90-debfc4a0c5e6",{"id":439,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":440,"copyright":18,"fieldtype":19,"meta_data":441,"is_external_url":29},205875470834458,"https://a.storyblok.com/f/293538394086053/20x20/d7978d801e/moving.svg",{"size":379},{"id":443,"url":18,"linktype":26,"fieldtype":27,"cached_url":444},"39ce4085-e4d8-4c99-89af-9c335d5e8247","home-broadband/moving-home","Moving home","Header Tree Root Item",{"_uid":448,"title":449,"submenus":450,"component":446},"d16195ad-6ea6-4cc6-94fd-0cd36f170b41","Business",[451,461,471],{"_uid":452,"icon":453,"link":457,"title":460,"component":385,"short_description":18},"24004753-130c-41f1-a549-9685ae24c96d",{"id":454,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":455,"copyright":18,"fieldtype":19,"meta_data":456,"is_external_url":29},205875470605075,"https://a.storyblok.com/f/293538394086053/20x20/1a9e98ea0c/business-broadband.svg",{"size":379},{"id":458,"url":18,"linktype":26,"fieldtype":27,"cached_url":459},"26984f03-6220-4c9d-a5c1-3ede9713d7ec","business-broadband/","Business broadband",{"_uid":462,"icon":463,"link":467,"title":470,"component":385,"short_description":18},"2e3bf255-c8ce-4dbd-809e-784d1cc98efb",{"id":464,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":465,"copyright":18,"fieldtype":19,"meta_data":466,"is_external_url":29},205875470621460,"https://a.storyblok.com/f/293538394086053/20x20/72d5cfe856/customer-stories.svg",{"size":379},{"id":468,"url":18,"linktype":26,"fieldtype":27,"cached_url":469},"ce230a27-c6c3-4e6c-8577-243155841e2c","business-broadband/case-studies/","Customer stories",{"_uid":472,"icon":473,"link":477,"title":480,"component":385,"short_description":18},"49e3b79b-5bd0-4a8d-8157-7d51fe54fb57",{"id":474,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":475,"copyright":18,"fieldtype":19,"meta_data":476,"is_external_url":29},205875470850846,"https://a.storyblok.com/f/293538394086053/20x20/0f3a4cd27e/leased-line.svg",{"size":379},{"id":478,"url":18,"linktype":26,"fieldtype":27,"cached_url":479},"2620626e-5746-462a-915a-fa77b30b8ad7","business-broadband/leased-line","Leased line",{"_uid":482,"title":483,"submenus":484,"component":446},"a09d15ff-91df-4773-a5ee-9073eb2a39f6","Partners",[485,496,505,514,523,532],{"_uid":486,"icon":487,"link":491,"title":495,"component":385,"short_description":18},"0c8a609d-c504-4a9f-b3b6-5dfbde544052",{"id":488,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":489,"copyright":18,"fieldtype":19,"meta_data":490,"is_external_url":29},205875470555918,"https://a.storyblok.com/f/293538394086053/20x20/a494736fdc/existing-buildings.svg",{"size":379},{"id":18,"url":492,"target":493,"linktype":494,"fieldtype":27,"cached_url":492},"https://www.hyperoptic.com/broadband/property/existing-buildings/","_blank","url","Existing buildings",{"_uid":497,"icon":498,"link":502,"title":504,"component":385,"short_description":18},"e3536621-9f79-44f3-8d8f-9f328c1c3c47",{"id":499,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":500,"copyright":18,"fieldtype":19,"meta_data":501,"is_external_url":29},205875470809878,"https://a.storyblok.com/f/293538394086053/20x20/5c432b7e86/new-build-homes.svg",{"size":379},{"id":18,"url":503,"target":493,"linktype":494,"fieldtype":27,"cached_url":503},"https://www.hyperoptic.com/broadband/property/new-build/","New build homes",{"_uid":506,"icon":507,"link":511,"title":513,"component":385,"short_description":18},"677aeaa8-1e11-4de2-b257-04f273f3e1f2",{"id":508,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":509,"copyright":18,"fieldtype":19,"meta_data":510,"is_external_url":29},205875470588689,"https://a.storyblok.com/f/293538394086053/20x20/8163eeed6c/commercial-property.svg",{"size":379},{"id":18,"url":512,"target":493,"linktype":494,"fieldtype":27,"cached_url":512},"https://www.hyperoptic.com/broadband/property/commercial-property/","Commercial property",{"_uid":515,"icon":516,"link":520,"title":522,"component":385,"short_description":18},"64520656-b7f7-4453-a803-17716358f1cd",{"id":517,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":518,"copyright":18,"fieldtype":19,"meta_data":519,"is_external_url":29},206097702599813,"https://a.storyblok.com/f/293538394086053/24x24/febe8d1ce9/diversity_1_24dp_0846e7_fill0_wght200_grad200_opsz24.svg",{},{"id":18,"url":521,"target":493,"linktype":494,"fieldtype":27,"cached_url":521},"https://www.hyperoptic.com/broadband/property/social-housing/","Social housing",{"_uid":524,"icon":525,"link":529,"title":531,"component":385,"short_description":18},"bc131f99-345c-44e4-b37e-f36b307fdca9",{"id":526,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":527,"copyright":18,"fieldtype":19,"meta_data":528,"is_external_url":29},205875470576400,"https://a.storyblok.com/f/293538394086053/20x20/dc5dcacc18/build-to-rent-developments.svg",{"size":379},{"id":18,"url":530,"target":493,"linktype":494,"fieldtype":27,"cached_url":530},"https://www.hyperoptic.com/broadband/property/managed-wi-fi/","Build-to-rent developments",{"_uid":533,"icon":534,"link":538,"title":540,"component":385,"short_description":18},"f4fcd55f-38e0-479c-b31a-c873b12ce82a",{"id":535,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":536,"copyright":18,"fieldtype":19,"meta_data":537,"is_external_url":29},205875470859041,"https://a.storyblok.com/f/293538394086053/20x20/78edd9584b/serviced-apartments.svg",{"size":379},{"id":18,"url":539,"target":493,"linktype":494,"fieldtype":27,"cached_url":539},"https://www.hyperoptic.com/broadband/property/serviced-apartments/","Serviced apartments",{"_uid":542,"title":543,"submenus":544,"component":446},"247fee8a-7ac2-4b63-89b4-765ceb19acc0","About us",[545,555,564,573],{"_uid":546,"icon":547,"link":551,"title":554,"component":385,"short_description":18},"bb885e03-c27f-44a8-b69c-06d03dae413b",{"id":548,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":549,"copyright":18,"fieldtype":19,"meta_data":550,"is_external_url":29},205875470859040,"https://a.storyblok.com/f/293538394086053/20x20/559301df43/why-us.svg",{"size":379},{"id":552,"url":18,"linktype":26,"fieldtype":27,"cached_url":553},"5c9a6a26-a6c7-495b-859c-bf4f2e59e40a","about-us/why-us","Why us",{"_uid":556,"icon":557,"link":561,"title":563,"component":385,"short_description":18},"4d34f51e-9f6c-4b0d-a416-28a7f63364d2",{"id":558,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":559,"copyright":18,"fieldtype":19,"meta_data":560,"is_external_url":29},205875470600978,"https://a.storyblok.com/f/293538394086053/20x20/9b7339c30f/careers.svg",{"size":379},{"id":18,"url":562,"target":382,"linktype":494,"fieldtype":27,"cached_url":562},"https://careers.hyperoptic.com/jobs/home/","Careers",{"_uid":565,"icon":566,"link":570,"title":543,"component":385,"short_description":18},"80469ec4-7e43-4dd2-8fce-7a52ceb441c6",{"id":567,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":568,"copyright":18,"fieldtype":19,"meta_data":569,"is_external_url":29},205875470564111,"https://a.storyblok.com/f/293538394086053/20x20/5766eb617d/about-us.svg",{"size":379},{"id":571,"url":18,"linktype":26,"fieldtype":27,"cached_url":572},"809e9ab9-70dd-4a6b-8479-9f4d3162f9ba","about-us/",{"_uid":574,"icon":575,"link":579,"title":582,"component":385,"short_description":18},"804a446d-1b5f-43a1-b2c2-4201a6f42ca0",{"id":576,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":577,"copyright":18,"fieldtype":19,"meta_data":578,"is_external_url":29},205875470859042,"https://a.storyblok.com/f/293538394086053/20x20/12e05fec35/news-press.svg",{"size":379},{"id":580,"url":18,"linktype":26,"fieldtype":27,"cached_url":581},"399c3a5b-a7c3-440e-b46d-5d82d4528a12","press/","News & Press",{"_uid":584,"title":585,"submenus":586,"component":446},"3c21a414-6849-4c2d-a980-6903c1a80966","Help & Advice",[587,597,607,617],{"_uid":588,"icon":589,"link":593,"title":596,"component":385,"short_description":18},"46679e83-0830-497e-9947-323d6a2b609d",{"id":590,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":591,"copyright":18,"fieldtype":19,"meta_data":592,"is_external_url":29},205875470813976,"https://a.storyblok.com/f/293538394086053/20x20/c01e7ebd2b/help-centre.svg",{"size":379},{"id":594,"url":18,"linktype":26,"fieldtype":27,"cached_url":595},"b52aa3ac-e9b7-48f6-9596-a7906a4dbd21","help-advice/","Help centre",{"_uid":598,"icon":599,"link":603,"title":606,"component":385,"short_description":18},"63bc61b4-a8ee-490a-9eee-847738ba0805",{"id":600,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":601,"copyright":18,"fieldtype":19,"meta_data":602,"is_external_url":29},205875470846749,"https://a.storyblok.com/f/293538394086053/20x20/990672b778/troubleshoot-your-connection.svg",{"size":379},{"id":604,"url":18,"linktype":26,"fieldtype":27,"cached_url":605},"2f9f5b6d-8373-4a75-86dd-d17f5120f61b","troubleshooter/","Troubleshoot your connection",{"_uid":608,"icon":609,"link":613,"title":616,"component":385,"short_description":18},"c2712a0c-c10b-4784-b007-3d53fe497157",{"id":610,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":611,"copyright":18,"fieldtype":19,"meta_data":612,"is_external_url":29},205875470809879,"https://a.storyblok.com/f/293538394086053/20x20/7143983758/run-a-speed-test.svg",{"size":379},{"id":614,"url":18,"linktype":26,"fieldtype":27,"cached_url":615},"bb842a50-1e38-4804-9723-81ba0f04c2a4","help-advice/speed-test","Run a speed test",{"_uid":618,"icon":619,"link":623,"title":626,"component":385,"short_description":18},"d2530618-a3c1-4e45-8882-bc33039bd19e",{"id":620,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":621,"copyright":18,"fieldtype":19,"meta_data":622,"is_external_url":29},205875470650133,"https://a.storyblok.com/f/293538394086053/20x20/f69660c54d/contact-us.svg",{"size":379},{"id":624,"url":18,"linktype":26,"fieldtype":27,"cached_url":625},"19f0e29b-cf3b-4671-a5d0-c03c50a06429","help-advice/contact-us","Contact us","header-menu","global/header-menu",0,[],193014679041981,"11a0b73e-77c2-40c0-971d-730ceaf8c15c","2026-05-12T13:13:41.301Z",[],[],[],{"alt-svc":79,"cache-control":80,"content-type":81,"date":638,"expires":83,"pragma":84,"strict-transport-security":85,"transfer-encoding":86,"vary":87,"via":88,"x-content-type-options":89,"x-frame-options":90,"x-kong-proxy-latency":83,"x-kong-request-id":639,"x-kong-upstream-latency":640,"x-request-id":641,"x-xss-protection":83},"Tue, 11 Aug 2026 22:30:15 GMT","d3121f6d1161767f4a7a503ec5b9d860","65","7ce1fb13-7d16-4a28-8359-02326a620093",{"data":643,"headers":759},{"story":644,"cv":75,"rels":757,"links":758},{"name":645,"created_at":360,"published_at":646,"updated_at":647,"id":648,"uuid":649,"content":650,"slug":750,"full_slug":751,"sort_by_date":17,"position":752,"tag_list":753,"is_startpage":29,"parent_id":631,"meta_data":17,"group_id":754,"first_published_at":755,"release_id":17,"lang":38,"path":17,"alternates":756,"default_full_slug":17,"translated_slugs":17},"Footer Menu","2026-08-11T12:01:02.646Z","2026-08-11T12:01:03.091Z",193014680328146,"d82138ce-3362-4681-9c6f-81eed09a8d8c",{"_uid":651,"component":652,"tree_items":653,"social_icons":730},"a64a97cb-d8cf-44f5-b373-5253311c1a02","Footer Tree List",[654,673,690],{"_uid":655,"title":656,"submenus":657,"component":672},"968c9e4b-4319-4da5-b398-c1e7fd948c71","Company",[658,662,665,668],{"_uid":659,"link":660,"title":626,"component":661},"9aa6f85d-2df5-4e15-96d4-8d470a215e42",{"id":624,"url":18,"linktype":26,"fieldtype":27,"cached_url":625},"Footer Tree Item",{"_uid":663,"link":664,"title":543,"component":661},"4d33e2e6-b2e1-46e3-b549-64dc8fc2b956",{"id":571,"url":18,"linktype":26,"fieldtype":27,"cached_url":572},{"_uid":666,"link":667,"title":563,"component":661},"9b57a80c-8d6d-4aca-ba86-0e87d8799d4e",{"id":18,"url":562,"linktype":494,"fieldtype":27,"cached_url":562},{"_uid":669,"link":670,"title":671,"component":661},"a6448b4f-6bab-49d6-b3d2-1227ec275226",{"id":580,"url":18,"linktype":26,"fieldtype":27,"cached_url":581},"Press","Footer Tree Root Item",{"_uid":674,"title":675,"submenus":676,"component":672},"8de72d20-1de1-4320-9371-952159161abb","Useful links",[677,681,686],{"_uid":678,"link":679,"title":680,"component":661},"544e3147-aecb-4d45-87f6-b09043b2bf2a",{"id":594,"url":18,"linktype":26,"fieldtype":27,"cached_url":595},"Help and support",{"_uid":682,"link":683,"title":685,"component":661},"14be42d4-443a-4787-a773-267c5559840b",{"id":18,"url":684,"linktype":494,"fieldtype":27,"cached_url":684},"https://www.hyperoptic.com/cookies/#manage","Manage cookies",{"_uid":687,"link":688,"title":689,"component":661},"8dcdcd34-daed-4d3c-a72c-454e41ba4d66",{"id":423,"url":18,"linktype":26,"fieldtype":27,"cached_url":424},"Refer a friend",{"_uid":691,"title":692,"submenus":693,"component":672},"2108c1ea-95d1-4958-90e9-b5686c85c6a8","Other Links",[694,700,706,712,718,724],{"_uid":695,"link":696,"title":699,"component":661},"e7536c7d-048d-441a-b869-d69f079f1c80",{"id":697,"url":18,"linktype":26,"fieldtype":27,"cached_url":698},"c9cb8339-a986-45d8-9bfd-5b3d932bf9fc","legal/complaints-code-of-practice","Complaints Code of Practice",{"_uid":701,"link":702,"title":705,"component":661},"ee0c801e-a184-4341-bf30-dba75d3bbb42",{"id":703,"url":18,"linktype":26,"fieldtype":27,"cached_url":704},"df7ba6da-0b48-4ea9-b79d-b1842fb5a33a","legal/website-terms-conditions","Website Terms & Conditions",{"_uid":707,"link":708,"title":711,"component":661},"88714e68-74df-4e59-92ef-65e39bfe326f",{"id":709,"url":18,"linktype":26,"fieldtype":27,"cached_url":710},"33b32044-3368-47c9-9f03-bdd301bf18ce","legal/residential-customer-terms-of-service","Residential Customer Terms of Service",{"_uid":713,"link":714,"title":717,"component":661},"3c5f3b8c-c8fe-40fc-a33e-4b2decf11ad3",{"id":715,"url":18,"linktype":26,"fieldtype":27,"cached_url":716},"578af1db-e07c-4fde-9205-3295218e8752","legal/business-customer-terms-of-service","Business Customer Terms of Service",{"_uid":719,"link":720,"title":723,"component":661},"b44e1641-e52f-4341-acf3-12a7ded458f2",{"id":721,"url":18,"linktype":26,"fieldtype":27,"cached_url":722},"e099921b-dce2-40be-ae29-d303bfa5758f","legal/privacy-and-cookie-policy","Privacy & Cookie policy",{"_uid":725,"link":726,"title":729,"component":661},"58bf15f2-e56f-47c5-99f1-0e99631cc4e1",{"id":727,"url":18,"linktype":26,"fieldtype":27,"cached_url":728},"408057d3-4d89-4f09-b738-dc7ecadcb78c","legal/","Other terms",[731,741],{"_uid":732,"icon":733,"link":737,"title":739,"component":740},"41c88666-1e9e-4b65-a944-f5f48653bd67",{"id":734,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":735,"copyright":18,"fieldtype":19,"meta_data":736,"is_external_url":29},176058919154512,"https://a.storyblok.com/f/285374551811298/20x20/813ca12373/facebook-icon.svg",{},{"id":18,"url":738,"target":493,"linktype":494,"fieldtype":27,"cached_url":738},"https://www.facebook.com/HyperopticGigabitBroadband/","facebook","Footer Social Icon",{"_uid":742,"icon":743,"link":747,"title":749,"component":740},"66a5449b-ffda-4f8f-a3b6-e95a0a46d0bf",{"id":744,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":745,"copyright":18,"fieldtype":19,"meta_data":746,"is_external_url":29},176059310957467,"https://a.storyblok.com/f/285374551811298/19x18/e2df6ed4c4/x-icon.svg",{},{"id":18,"url":748,"target":493,"linktype":494,"fieldtype":27,"cached_url":748},"https://x.com/Hyperoptic","X","footer-menu","global/footer-menu",-10,[],"f37d5fb9-fce3-4b74-9e18-b3bae42f8dd9","2026-05-13T11:47:43.314Z",[],[],[],{"alt-svc":79,"cache-control":80,"content-type":81,"date":638,"expires":83,"pragma":84,"strict-transport-security":85,"transfer-encoding":86,"vary":87,"via":88,"x-content-type-options":89,"x-frame-options":90,"x-kong-proxy-latency":83,"x-kong-request-id":760,"x-kong-upstream-latency":761,"x-request-id":762,"x-xss-protection":83},"fbe1604cd7b55b38efcc7f3ae07f181b","53","20cf0d3f-bf8d-4878-b7d4-ffbd62710061",1786487442767]