[{"data":1,"prerenderedAt":791},["ShallowReactive",2],{"{\"version\":\"published\"}help-advice/phone-service/make-and-receive-calls":3,"blog-sidebar-help-advice/phone-service":91,"header-menu-published":384,"footer-menu-published":670},{"data":4,"headers":75},{"story":5,"cv":72,"rels":73,"links":74},{"name":6,"created_at":7,"published_at":8,"updated_at":8,"id":9,"uuid":10,"content":11,"slug":64,"full_slug":65,"sort_by_date":17,"position":66,"tag_list":67,"is_startpage":28,"parent_id":68,"meta_data":17,"group_id":69,"first_published_at":70,"release_id":17,"lang":37,"path":17,"alternates":71,"default_full_slug":17,"translated_slugs":17},"Make and Receive Calls","2026-07-27T16:13:30.583Z","2026-07-31T08:06:32.977Z",202666846572529,"d7d4f217-9638-4c62-9a1f-7afb9c3c017c",{"_uid":12,"body":13,"Layout":59,"metatags":60,"component":63,"page_type":18,"page_category":18},"d95f5eb8-486c-4f61-b173-de7733d39ecc",[14,31,35],{"_uid":15,"media":16,"theme":21,"title":6,"layout":22,"eyebrow":18,"component":23,"cta_link_1":24,"cta_link_2":27,"media_type":18,"promo_code":18,"video_link":18,"cta_label_1":18,"cta_label_2":18,"show_trustpilot":28,"subheading_text":18,"background_image":29,"additional_actions":18,"caption_content_align":18,"background_image_layout":18},"8e0c723c-8e75-402a-a5aa-917ef6d2f539",{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":20},null,"","asset",{},"brand","hero_3","Hero",{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},"story","multilink",{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},false,{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":30},{},{"id":18,"_uid":32,"component":33,"html_content":34},"daa412dd-929d-43c2-8d30-597f37862818","Markdown","### **Overview** \n\nOnce your phone service is active, you can make and receive calls using your connected handset. \n\nYour phone service works over your broadband connection rather than a traditional landline. \n\n### **Making calls** \n\nTo make a call: \n\n1. Pick up your handset. \n2. Enter the full phone number. \n3. Wait for the call to connect. \n\nCall charges may apply depending on your package and the number you're calling. \n\n### **Receiving calls** \n\nYour phone service is ready to receive calls as soon as activation is complete. \n\nEnsure your handset is connected correctly and your router is powered on. \n\n### **Understanding call types** \n\nYour service may support: \n\n- Local and national calls\n- Mobile calls\n- International calls\n- Calls to service numbers \n\nAvailability and charges vary depending on your package. \n\n### **Emergency calls** \n\nYou can call emergency services using your Hyperoptic phone service. \n\nMake sure your registered address details are up to date.",{"id":18,"_uid":36,"theme":37,"title":38,"layout":39,"eyebrow":18,"component":40,"faq_items":41,"intro_text":18,"contact_text":18,"contact_image":55,"contact_title":18,"faq_categories":57,"contact_cta_link":58,"contact_cta_label":18,"show_contact_section":28},"e61839b4-3f7e-411d-8839-2cc5a5fbfba8","default","Frequently asked questions","standard","FAQ",[42,47,51],{"_uid":43,"component":44,"faq_answer":45,"faq_question":46},"ef1cff1a-f388-4932-bc4d-1f260e12c89c","FAQ Block Item","Check that your router is connected and your handset is plugged into the correct port. ","Why can't I make calls? ",{"_uid":48,"component":44,"faq_answer":49,"faq_question":50},"4fa44311-dfc3-4905-a7d3-957a71444156","Ensure your phone service is active and your handset is connected correctly. ","Why can't I receive calls? ",{"_uid":52,"component":44,"faq_answer":53,"faq_question":54},"e5b45c05-99bf-4d51-9403-c1d1a4fff771","No. Your phone service requires power and an active broadband connection. ","Can I use my phone during a power cut? ",{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":56},{},[],{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},"blog",{"_uid":61,"title":18,"plugin":62,"og_image":18,"og_title":18,"description":18,"twitter_image":18,"twitter_title":18,"og_description":18,"twitter_description":18},"dd5bf0ff-f217-42cf-9fce-f4ec399d10bb","seo_metatags","page","make-and-receive-calls","help-advice/phone-service/make-and-receive-calls",70,[],202913974075170,"963ce2b8-1f71-40e5-9736-56fd05906570","2026-07-27T16:33:45.872Z",[],1786487321,[],[],{"alt-svc":76,"cache-control":77,"content-type":78,"date":79,"expires":80,"pragma":81,"strict-transport-security":82,"transfer-encoding":83,"vary":84,"via":85,"x-content-type-options":86,"x-frame-options":87,"x-kong-proxy-latency":80,"x-kong-request-id":88,"x-kong-upstream-latency":89,"x-request-id":90,"x-xss-protection":80},"h3=\":443\"; ma=2592000","no-cache, no-store, max-age=0, must-revalidate","application/json","Tue, 11 Aug 2026 22:30:46 GMT","0","no-cache","max-age=31536000 ; includeSubDomains","chunked","Origin,Access-Control-Request-Method,Access-Control-Request-Headers","1.1 kong/3.9.1, 1.1 google","nosniff","SAMEORIGIN","62831577b8e2e9703df2f20ccba7271c","51","2ad9209b-3079-443b-83d5-b0bb81dd3ab9",{"data":92},{"stories":93},[94,132,170,208,248,286,323,346],{"name":95,"created_at":96,"published_at":8,"updated_at":8,"id":97,"uuid":98,"content":99,"slug":126,"full_slug":127,"sort_by_date":17,"position":128,"tag_list":129,"is_startpage":28,"parent_id":68,"meta_data":17,"group_id":130,"first_published_at":70,"release_id":17,"lang":37,"path":17,"alternates":131,"default_full_slug":17,"translated_slugs":17},"Set Up Your Phone Service","2026-07-27T16:07:46.268Z",202665436257856,"413afe98-618f-41f4-be16-0a6e682b667d",{"_uid":12,"body":100,"Layout":59,"metatags":125,"component":63,"page_type":18,"page_category":18},[101,108,110],{"_uid":15,"media":102,"theme":21,"title":95,"layout":22,"eyebrow":18,"component":23,"cta_link_1":104,"cta_link_2":105,"media_type":18,"promo_code":18,"video_link":18,"cta_label_1":18,"cta_label_2":18,"show_trustpilot":28,"subheading_text":18,"background_image":106,"additional_actions":18,"caption_content_align":18,"background_image_layout":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":103},{},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":107},{},{"id":18,"_uid":32,"component":33,"html_content":109},"### **Overview** \n\nIf you've added a phone service to your Hyperoptic package, you'll need to connect your equipment before you can make and receive calls. \n\nThe setup process depends on your router model and the type of phone equipment you use. \n\n### **Before you start** \n\nMake sure you have: \n\n- Your Hyperoptic router \n- Your home phone handset \n- The phone cable provided \n- Access to a power socket \n\n### **Connect your phone service** \n\n1. Ensure your router is switched on and connected to the internet. \n2. Connect your phone handset to the designated phone port on your router. \n3. Wait a few minutes for the phone service to activate. \n4. Test your connection by making a call. \n\n### **Check your equipment** \n\nIf your phone service isn't working: \n\n- Ensure all cables are securely connected \n- Confirm your router is online \n- Check that your handset is powered on, if required \n\n### **Important information** \n\nYour phone service relies on your broadband connection and electrical power. \n\nDuring a power cut or service interruption, you may be unable to make or receive calls, including emergency calls. ",{"id":18,"_uid":36,"theme":37,"title":38,"layout":39,"eyebrow":18,"component":40,"faq_items":111,"intro_text":18,"contact_text":18,"contact_image":121,"contact_title":18,"faq_categories":123,"contact_cta_link":124,"contact_cta_label":18,"show_contact_section":28},[112,115,118],{"_uid":43,"component":44,"faq_answer":113,"faq_question":114},"Most standard handsets are compatible, but some features may vary.","Can I use my existing handset?",{"_uid":48,"component":44,"faq_answer":116,"faq_question":117},"No. Your phone service connects through your Hyperoptic equipment.","Do I need a separate phone socket?",{"_uid":52,"component":44,"faq_answer":119,"faq_question":120},"Phone services are usually activated automatically, but this can vary. ","How long does activation take? ",{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":122},{},[],{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"_uid":61,"title":18,"plugin":62,"og_image":18,"og_title":18,"description":18,"twitter_image":18,"twitter_title":18,"og_description":18,"twitter_description":18},"set-up-your-phone-service","help-advice/phone-service/set-up-your-phone-service",10,[],"e229f06e-6178-4415-8c1b-e478fa4ff905",[],{"name":133,"created_at":134,"published_at":8,"updated_at":8,"id":135,"uuid":136,"content":137,"slug":164,"full_slug":165,"sort_by_date":17,"position":166,"tag_list":167,"is_startpage":28,"parent_id":68,"meta_data":17,"group_id":168,"first_published_at":70,"release_id":17,"lang":37,"path":17,"alternates":169,"default_full_slug":17,"translated_slugs":17},"Emergency and Accessibility Services","2026-07-27T16:27:45.624Z",202670348820934,"8d68e0ac-46f8-4e70-9ea9-e51b679b169d",{"_uid":12,"body":138,"Layout":59,"metatags":163,"component":63,"page_type":18,"page_category":18},[139,146,148],{"_uid":15,"media":140,"theme":21,"title":133,"layout":22,"eyebrow":18,"component":23,"cta_link_1":142,"cta_link_2":143,"media_type":18,"promo_code":18,"video_link":18,"cta_label_1":18,"cta_label_2":18,"show_trustpilot":28,"subheading_text":18,"background_image":144,"additional_actions":18,"caption_content_align":18,"background_image_layout":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":141},{},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":145},{},{"id":18,"_uid":32,"component":33,"html_content":147},"### **Overview** \n\nHyperoptic phone services support access to emergency services and additional accessibility features. \n\nIt's important to understand how these services work and any limitations that apply. \n\n### **Emergency calling** \n\nYou can call emergency services using your Hyperoptic phone service. \n\nTo help emergency responders locate you quickly, ensure your registered address details are accurate and up to date. \n\n### **Service limitations** \n\nYour phone service relies on: \n\n- Electrical power \n- A working broadband connection \n- Compatible equipment \n\nDuring a power cut or service outage, you may be unable to make or receive calls, including emergency calls. \n\n### **Accessibility services** \n\nAdditional support services may be available, including: \n\n- Relay services \n- Alternative communication methods \n- Additional account support \n\n### **Keep your information up to date** \n\nIf your circumstances change, update your contact information through My Account.",{"id":18,"_uid":36,"theme":37,"title":38,"layout":39,"eyebrow":18,"component":40,"faq_items":149,"intro_text":18,"contact_text":18,"contact_image":159,"contact_title":18,"faq_categories":161,"contact_cta_link":162,"contact_cta_label":18,"show_contact_section":28},[150,153,156],{"_uid":43,"component":44,"faq_answer":151,"faq_question":152},"No. Your phone service requires power and a working internet connection.","Can I call emergency services during a power cut?",{"_uid":48,"component":44,"faq_answer":154,"faq_question":155},"Sign in to My Account and update your personal details.","How do I update my address information?",{"_uid":52,"component":44,"faq_answer":157,"faq_question":158},"Available services may vary depending on your requirements. ","What accessibility support is available? ",{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":160},{},[],{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"_uid":61,"title":18,"plugin":62,"og_image":18,"og_title":18,"description":18,"twitter_image":18,"twitter_title":18,"og_description":18,"twitter_description":18},"emergency-and-accessibility-services","help-advice/phone-service/emergency-and-accessibility-services",20,[],"97d6eb13-e4ef-419f-9d9c-238be81f3331",[],{"name":171,"created_at":172,"published_at":8,"updated_at":8,"id":173,"uuid":174,"content":175,"slug":202,"full_slug":203,"sort_by_date":17,"position":204,"tag_list":205,"is_startpage":28,"parent_id":68,"meta_data":17,"group_id":206,"first_published_at":70,"release_id":17,"lang":37,"path":17,"alternates":207,"default_full_slug":17,"translated_slugs":17},"Troubleshoot Phone Issues","2026-07-27T16:26:09.313Z",202669954326818,"242cbd8a-92e8-4b79-a207-4ab15bf0367c",{"_uid":12,"body":176,"Layout":59,"metatags":201,"component":63,"page_type":18,"page_category":18},[177,184,186],{"_uid":15,"media":178,"theme":21,"title":171,"layout":22,"eyebrow":18,"component":23,"cta_link_1":180,"cta_link_2":181,"media_type":18,"promo_code":18,"video_link":18,"cta_label_1":18,"cta_label_2":18,"show_trustpilot":28,"subheading_text":18,"background_image":182,"additional_actions":18,"caption_content_align":18,"background_image_layout":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":179},{},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":183},{},{"id":18,"_uid":32,"component":33,"html_content":185},"### **Overview** \n\nIf you're experiencing problems with your phone service, follow these troubleshooting steps before contacting support. \n\nMany issues can be resolved quickly by checking your equipment and connection. \n\n### **Check your equipment** \n\nMake sure: \n\n- Your router is powered on \n- Your broadband connection is working \n- Your handset is connected to the correct port \n- All cables are securely connected \n\n### **Restart your equipment** \n\n1. Turn off your router. \n2. Wait at least 30 seconds. \n3. Turn the router back on. \n4. Allow several minutes for services to reconnect. \n\n### **Test your handset** \n\nIf possible: \n\n- Try a different handset \n- Check whether the issue affects incoming or outgoing calls only \n\n### **Common issues** \n\nYou may experience: \n\n- No dial tone \n- Poor call quality \n- Failed calls \n- Calls not ringing \n\n### **Check for service issues** \n\nSign in to My Account to check for known outages or planned maintenance.",{"id":18,"_uid":36,"theme":37,"title":38,"layout":39,"eyebrow":18,"component":40,"faq_items":187,"intro_text":18,"contact_text":18,"contact_image":197,"contact_title":18,"faq_categories":199,"contact_cta_link":200,"contact_cta_label":18,"show_contact_section":28},[188,191,194],{"_uid":43,"component":44,"faq_answer":189,"faq_question":190},"Check your handset connection and ensure your router is online. ","Why do I have no dial tone? ",{"_uid":48,"component":44,"faq_answer":192,"faq_question":193},"Connection issues, equipment problems or network conditions can affect call quality. ","Why is my call quality poor? ",{"_uid":52,"component":44,"faq_answer":195,"faq_question":196},"Your phone service requires power and a working broadband connection. ","Why can't I make emergency calls? ",{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":198},{},[],{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"_uid":61,"title":18,"plugin":62,"og_image":18,"og_title":18,"description":18,"twitter_image":18,"twitter_title":18,"og_description":18,"twitter_description":18},"troubleshoot-phone-issues","help-advice/phone-service/troubleshoot-phone-issues",30,[],"7e40fca0-0a76-486b-8b62-dae2adeef38d",[],{"name":209,"created_at":210,"published_at":8,"updated_at":8,"id":211,"uuid":212,"content":213,"slug":242,"full_slug":243,"sort_by_date":17,"position":244,"tag_list":245,"is_startpage":28,"parent_id":68,"meta_data":17,"group_id":246,"first_published_at":70,"release_id":17,"lang":37,"path":17,"alternates":247,"default_full_slug":17,"translated_slugs":17},"Manage Calling Features","2026-07-27T16:24:36.390Z",202669573714054,"f51c7d52-b159-48df-9f1e-7c477dd94208",{"_uid":12,"body":214,"Layout":59,"metatags":239,"component":63,"page_type":240,"page_category":241},[215,222,224],{"_uid":15,"media":216,"theme":21,"title":209,"layout":22,"eyebrow":18,"component":23,"cta_link_1":218,"cta_link_2":219,"media_type":18,"promo_code":18,"video_link":18,"cta_label_1":18,"cta_label_2":18,"show_trustpilot":28,"subheading_text":18,"background_image":220,"additional_actions":18,"caption_content_align":18,"background_image_layout":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":217},{},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":221},{},{"id":18,"_uid":32,"component":33,"html_content":223},"### **Overview** \n\nYour phone service may include additional features to help you manage incoming and outgoing calls. \n\nAvailable features vary depending on your package and equipment. \n\n### **Available calling features** \n\nFeatures may include: \n\n- Caller ID \n- Call waiting \n- Call forwarding \n- Anonymous call rejection \n\n### **Set up calling features** \n\nTo activate or update your settings: \n\n1. Access your phone settings. \n2. Follow the instructions provided with your handset or service guide. \n3. Save your changes. \n\nSome features may require activation through support. \n\n### **Call forwarding** \n\nCall forwarding allows you to redirect incoming calls to another number. \n\nCharges may apply depending on the destination number. \n\n### **Caller ID** \n\nCaller ID displays the number of incoming callers when available. ",{"id":18,"_uid":36,"theme":37,"title":38,"layout":39,"eyebrow":18,"component":40,"faq_items":225,"intro_text":18,"contact_text":18,"contact_image":235,"contact_title":18,"faq_categories":237,"contact_cta_link":238,"contact_cta_label":18,"show_contact_section":28},[226,229,232],{"_uid":43,"component":44,"faq_answer":227,"faq_question":228},"Check that your handset supports the feature and that it has been activated. ","Why isn't a calling feature working? ",{"_uid":48,"component":44,"faq_answer":230,"faq_question":231},"Yes. Options may be available to withhold your number for specific or all calls. ","Can I disable Caller ID? ",{"_uid":52,"component":44,"faq_answer":233,"faq_question":234},"Charges may apply depending on where calls are redirected. ","Are there additional charges for call forwarding? ",{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":236},{},[],{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"_uid":61,"title":18,"plugin":62,"og_image":18,"og_title":18,"description":18,"twitter_image":18,"twitter_title":18,"og_description":18,"twitter_description":18},"Help","generic","manage-calling-features","help-advice/phone-service/manage-calling-features",40,[],"a955bb86-b350-45b8-9b9a-759fd52c2480",[],{"name":249,"created_at":250,"published_at":8,"updated_at":8,"id":251,"uuid":252,"content":253,"slug":280,"full_slug":281,"sort_by_date":17,"position":282,"tag_list":283,"is_startpage":28,"parent_id":68,"meta_data":17,"group_id":284,"first_published_at":70,"release_id":17,"lang":37,"path":17,"alternates":285,"default_full_slug":17,"translated_slugs":17},"Calling Charges","2026-07-27T16:18:01.970Z",202667958171047,"09e9a2c2-93fc-4394-9e1d-0521b812823a",{"_uid":12,"body":254,"Layout":59,"metatags":279,"component":63,"page_type":18,"page_category":18},[255,262,264],{"_uid":15,"media":256,"theme":21,"title":249,"layout":22,"eyebrow":18,"component":23,"cta_link_1":258,"cta_link_2":259,"media_type":18,"promo_code":18,"video_link":18,"cta_label_1":18,"cta_label_2":18,"show_trustpilot":28,"subheading_text":18,"background_image":260,"additional_actions":18,"caption_content_align":18,"background_image_layout":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":257},{},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":261},{},{"id":18,"_uid":32,"component":33,"html_content":263},"### **Overview** \n\nThe cost of your calls depends on your package and the numbers you call. \n\nYou can review your package details and any applicable charges through My Account. \n\n### **Included calls** \n\nYour package may include certain call types, such as: \n\n- Local and national calls \n- Calls to UK mobiles \n\nCheck your package information to confirm what's included. \n\n### **Chargeable calls** \n\nAdditional charges may apply for: \n\n- International calls \n- Premium-rate numbers \n- Directory enquiries \n- Service numbers \n\n### **Check your call charges** \n\nTo review your charges: \n\n1. Sign in to My Account. \n2. Open the billing section. \n3. Review your recent bills and usage information. \n\n### **Managing your costs** \n\nTo avoid unexpected charges: \n\n- Check call rates before making international calls \n- Review your package regularly \n- Monitor your bills and usage ",{"id":18,"_uid":36,"theme":37,"title":38,"layout":39,"eyebrow":18,"component":40,"faq_items":265,"intro_text":18,"contact_text":18,"contact_image":275,"contact_title":18,"faq_categories":277,"contact_cta_link":278,"contact_cta_label":18,"show_contact_section":28},[266,269,272],{"_uid":43,"component":44,"faq_answer":267,"faq_question":268},"Yes. Calls to emergency services are free of charge. ","Are calls to emergency services free? ",{"_uid":48,"component":44,"faq_answer":270,"faq_question":271},"Current rates are available in My Account or on our pricing pages. ","How can I check international call rates? 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