[{"data":1,"prerenderedAt":631},["ShallowReactive",2],{"{\"version\":\"published\"}home-broadband/social-tariff":3,"header-menu-published":227,"footer-menu-published":510},{"data":4,"headers":211},{"story":5,"cv":208,"rels":209,"links":210},{"name":6,"created_at":7,"published_at":8,"updated_at":8,"id":9,"uuid":10,"content":11,"slug":200,"full_slug":201,"sort_by_date":35,"position":202,"tag_list":203,"is_startpage":22,"parent_id":204,"meta_data":35,"group_id":205,"first_published_at":206,"release_id":35,"lang":157,"path":35,"alternates":207,"default_full_slug":35,"translated_slugs":35},"Social Tariff","2026-07-28T12:48:18.411Z","2026-08-11T11:05:43.506Z",202970310338917,"549ffc5d-e0c3-48e5-91d2-39c45a6c4f62",{"_uid":12,"body":13,"Layout":157,"metatags":195,"component":198,"page_type":18,"page_category":199},"94af599e-95e1-4331-8dc5-a6e168036b20",[14,39,59,122,155,191],{"_uid":15,"media":16,"theme":23,"title":24,"layout":25,"eyebrow":26,"component":27,"cta_link_1":28,"cta_link_2":31,"media_type":32,"promo_code":18,"video_link":18,"cta_label_1":18,"cta_label_2":18,"show_trustpilot":22,"subheading_text":33,"background_image":34,"additional_actions":18,"caption_content_align":37,"background_image_layout":38},"9a21b7f3-cf21-4dd1-9dca-af6ab5045c2a",{"id":17,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":19,"copyright":18,"fieldtype":20,"meta_data":21,"is_external_url":22},207597344028544,"","https://a.storyblok.com/f/293538394086053/560x640/947e1f826e/social-tariff.webp","asset",{},false,"brand","Discover Hyperoptic’s social tariff broadband: the Fair Fibre Plan","hero_2","Fair Fibre Plan","Hero",{"id":18,"url":18,"linktype":29,"fieldtype":30,"cached_url":18},"story","multilink",{"id":18,"url":18,"linktype":29,"fieldtype":30,"cached_url":18},"image","High-quality full fibre broadband for those on Universal Credit or other qualifying benefits, at certain locations.",{"id":35,"alt":35,"name":18,"focus":35,"title":35,"source":35,"filename":18,"copyright":35,"fieldtype":20,"meta_data":36},null,{},"\"left\"","tiles",{"id":18,"_uid":40,"title":18,"eyebrow":18,"component":41,"row_items":42,"supported_text":18,"show_header_section":22},"8ead8924-a837-4e5b-a63e-f5b2c48db071","AlternatingFeatureRows",[43],{"_uid":44,"icon":45,"media":47,"title":51,"component":52,"cta_link1":53,"cta_link2":56,"cta_label1":57,"cta_label2":18,"description":58},"2746a660-2f42-40c2-b03c-4e8a760e2fb6",{"id":35,"alt":35,"name":18,"focus":35,"title":35,"source":35,"filename":18,"copyright":35,"fieldtype":20,"meta_data":46},{},{"id":48,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":49,"copyright":18,"fieldtype":20,"meta_data":50,"is_external_url":22},202988105078372,"https://a.storyblok.com/f/293538394086053/1536x1024/ce70c37c6e/what-is-fair-fibre-image.png",{},"What is Hyperoptic’s Fair Fibre Plan?","Alternating Row Item",{"id":18,"url":54,"linktype":55,"fieldtype":30,"cached_url":54},"https://www.hyperoptic.com/broadband/home/price-plans/social-tariff-broadband/#eligibility","url",{"id":18,"url":18,"linktype":29,"fieldtype":30,"cached_url":18},"Check eligibility","The Fair Fibre Plan is our social tariff, which makes our broadband even more affordable for qualifying customers, including low-income families on Universal Credit or claiming other benefits.\n\nDepending on your location, we offer discounted prices without compromising on quality. Get our packages starting from £13 a month, all full fibre, utterly unlimited and with free activation. All the good stuff, just even better value.",{"id":18,"_uid":60,"theme":23,"title":61,"eyebrow":26,"component":62,"card_items":63,"card_theme":120,"supported_text":121},"e3a63bed-68da-4941-8b97-4dc5f713081c","How Fair Fibre Plan could help you","FeaturesGrid",[64,75,84,93,102,111],{"_uid":65,"icon":66,"title":71,"cta_link":72,"component":73,"cta_label":18,"description":74},"c2345691-97c2-4acf-82b8-362a1c824046",{"id":67,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":68,"copyright":18,"fieldtype":20,"meta_data":69,"is_external_url":22},207596457690942,"https://a.storyblok.com/f/293538394086053/40x40/c37ee7f93f/savings.svg",{"size":70},"40x40","Affordable",{"id":18,"url":18,"linktype":29,"fieldtype":30,"cached_url":18},"FeaturesGridItem","Monthly discounts on our full price broadband, from just £13 a 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installation and activation, and utterly unlimited data.",{"_uid":103,"icon":104,"title":108,"cta_link":109,"component":73,"cta_label":18,"description":110},"eec762ab-df3a-49ce-80d9-de2817d26de6",{"id":105,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":106,"copyright":18,"fieldtype":20,"meta_data":107,"is_external_url":22},207596457772864,"https://a.storyblok.com/f/293538394086053/40x40/b6ff03a7ea/call.svg",{"size":70},"Phone service",{"id":18,"url":18,"linktype":29,"fieldtype":30,"cached_url":18},"Totally optional and includes free evening and weekend landline calls.",{"_uid":112,"icon":113,"title":117,"cta_link":118,"component":73,"cta_label":18,"description":119},"381b9368-da01-46f0-b9dc-ca84590b27d8",{"id":114,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":115,"copyright":18,"fieldtype":20,"meta_data":116,"is_external_url":22},207571197058273,"https://a.storyblok.com/f/293538394086053/40x40/553a7bc81a/support-agent.svg",{"size":70},"Here for you",{"id":18,"url":18,"linktype":29,"fieldtype":30,"cached_url":18},"Rated Excellent on Trustpilot with more 5-stars than Sky, BT and Virgin.","card","Hyperoptic’s Fair Fibre Plan is our fantastic value tariff, offering totally flexible, discounted broadband for low-income families on Universal Credit or those on benefits.",{"id":123,"_uid":124,"title":125,"eyebrow":126,"component":41,"row_items":127,"supported_text":153,"show_header_section":154},"social tariff eligibility","80f1428a-b589-4cee-b5db-bed36faa4031","Can I get Hyperoptic’s Fair Fibre Plan?","Eligibility",[128,140],{"_uid":129,"icon":130,"media":132,"title":136,"component":52,"cta_link1":137,"cta_link2":138,"cta_label1":57,"cta_label2":18,"description":139},"659ead86-d3fd-40f4-b849-dd671cd91060",{"id":35,"alt":35,"name":18,"focus":35,"title":35,"source":35,"filename":18,"copyright":35,"fieldtype":20,"meta_data":131},{},{"id":133,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":134,"copyright":18,"fieldtype":20,"meta_data":135,"is_external_url":22},202990941644741,"https://a.storyblok.com/f/293538394086053/1448x1086/4c4e0b9600/apply-online-fair-fibre-image.png",{},"Apply online",{"id":18,"url":54,"linktype":55,"fieldtype":30,"cached_url":54},{"id":18,"url":18,"linktype":29,"fieldtype":30,"cached_url":18},"If you’re new to Hyperoptic and receiving Income-based Employment and Support Allowance, Income-based Jobseeker’s Allowance, Income Support, Pension Credit or Universal Credit, you can use our online eligibility checker.",{"_uid":141,"icon":142,"media":144,"title":149,"component":52,"cta_link1":150,"cta_link2":151,"cta_label1":18,"cta_label2":18,"description":152},"cf2e905f-2435-4276-85e2-4f8bbc824de7",{"id":35,"alt":35,"name":18,"focus":35,"title":35,"source":35,"filename":18,"copyright":35,"fieldtype":20,"meta_data":143},{},{"id":145,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":146,"copyright":18,"fieldtype":20,"meta_data":147,"is_external_url":22},202990941689798,"https://a.storyblok.com/f/293538394086053/1536x1024/3ed290be18/call-to-apply-fair-fibre-image.png",{"size":148},"1536x1024","Call us to apply",{"id":18,"url":18,"linktype":29,"fieldtype":30,"cached_url":18},{"id":18,"url":18,"linktype":29,"fieldtype":30,"cached_url":18},"If you’re receiving Attendance Allowance, Care Leavers’ Support, Housing Benefit or Personal Independence Payment, call us on 0333 332 1138 to check your eligibility.","Our Fair Fibre Plan is available to new and existing customers receiving qualifying benefits at certain locations.",true,{"id":18,"_uid":156,"theme":157,"title":158,"layout":159,"eyebrow":18,"component":160,"faq_items":161,"intro_text":18,"contact_text":18,"contact_image":187,"contact_title":18,"faq_categories":189,"contact_cta_link":190,"contact_cta_label":18,"show_contact_section":22},"3c1039de-e6a5-4f40-970d-2fe6c5f21ef7","default","Frequently asked questions","narrow","FAQ",[162,167,171,175,179,183],{"_uid":163,"component":164,"faq_answer":165,"faq_question":166},"96e292e5-c8b0-4376-ae36-838e456c8ce6","FAQ Block Item","A social tariff is a discounted price for broadband, available to qualitfying customers – such as those on Universal Credit, other qualifying benefits, or living in certain locations.\n\nHyperoptic’s social tariff is called The Fair Fibre Plan. Depending on your location, we offer discounted prices without compromising on quality. \nGet our packages starting from £13 a month – all full fibre, utterly unlimited and with free activation! All the good stuff, just even better value.\n\n","What is a social tariff?",{"_uid":168,"component":164,"faq_answer":169,"faq_question":170},"a4a4a9ec-11fb-42c9-8046-807ea0a75322","If you’re struggling to pay your Hyperoptic bills or think you may have trouble paying them in the future, please let us know.\n\nWe’re committed to helping our customers stay connected and have a number of ways we can support you to make your payments more manageable.\n\nIf you have any questions, simply log into [My Account](https://account.hyperoptic.com/support) and start a Live Chat with us. Alternatively, you can call us on 0333 332 1105.\n\nWe also offer a discounted social tariff, Hyperoptic’s Fair Fibre Plan®, for those on Universal Credit or qualifying benefits, which makes our service even more affordable for low-income families. \n\nAlternatively, there are a number of third-party resources which you may find helpful:\n\nCitizens Advice: (Full debt and consumer advice service)\nThey have specialist caseworkers to deal with any type of debt: [https://www.citizensadvice.org.uk/debt-and-money/](https://www.citizensadvice.org.uk/debt-and-money/)\n\nNational Debtline: (Provides free advice and resources to help people deal with their debts)\nAdvice is available over the phone, online and via webchat. Visit: [https://www.nationaldebtline.org/ ](https://www.nationaldebtline.org/) Call: 0808 808 4000 Opening Times: Mon – Fri 9am to 8pm, Sat 9.30am to 1pm\n\nStepChange Debt Charity: (A full debt help service that is available across the UK)\nVisit: [https://www.stepchange.org/](https://www.stepchange.org/) Call: 0800 138 1111 Opening Times: Mon – Fri 8am to 8pm, Sat 8am to 2pm","What should I do if I’m struggling to pay my bills?",{"_uid":172,"component":164,"faq_answer":173,"faq_question":174},"61834315-2cae-4406-858d-fc1bda68305d","Yes, it is (depending on your location). If you’re already a Hyperoptic customer, are receiving Universal Credit or qualifying benefits, and are living in a qualifying property, you can change your package to our social tariff, the Fair Fibre Plan, in order to get our discounted broadband at any time.\n\nThere’s no cost associated with changing your package – you’ll just need to send us a few details so we can check your eligibility before we switch you over. Can I get Hyperoptic’s Fair Fibre Plan?\n\nIf you have any questions, simply log into [My Account](https://account.hyperoptic.com/support) and start a Live Chat with us.","Is Hyperoptic’s Fair Fibre Plan available to existing customers too?",{"_uid":176,"component":164,"faq_answer":177,"faq_question":178},"c128e0f7-82e4-4f81-881b-c3bd3ca230ab","Our Fair Fibre Plan is designed specifically for low-income families or those on qualifying benefits – including Pension Credit – at qualifying locations. To check if you’re eligible, click here.\n\nWith a choice of speeds (starting from just £13 a month), you can pick the best package for you and enjoy all the benefits of a full fibre package without a hefty price tag.\n\nIf you’re not quite sure which option is best for you, we’re always happy to talk you through your options. Simply give us a call on 0333 332 1138 and we’ll do our best to find the right plan for your needs – and budget.","Is there cheaper broadband for pensioners?",{"_uid":180,"component":164,"faq_answer":181,"faq_question":182},"95079a0d-439e-4311-9b04-1a017b70709c","To apply for Hyperoptic’s social tariff (either as a new customer or an existing customer changing your current package), you’ll need to be ordering service at an eligible location and you’ll need to send proof that you’re receiving a qualifying benefit.\n\nIf you’re receiving Universal Credit, you can send a screenshot of your Universal Credit Payments page – just ensure your name, address and most recent payment date are included.\n\nIf you receive one of the other qualifying benefits, please send a copy of your benefit entitlement letter or a copy of a recent payment.\n\nIf things change and you’re no longer receiving any of the qualifying benefits, you’ll need to let us know as soon as possible. If you’re no longer eligible for the Fair Fibre Plan, we’ll let you know 30 days in advance of ending it – but we’ll always consider your situation before we do this and let you know all your available options.\n\nIf you have any sales questions, the quickest way to reach us is [here](https://www.hyperoptic.com/contact-us/#form). Alternatively, you can call us on 0333 332 1138.","What do I need to provide as proof for Hyperoptic’s Fair Fibre Plan?",{"_uid":184,"component":164,"faq_answer":185,"faq_question":186},"70d1ce6f-f37b-4eba-b1c8-fcdf823ca5af","If you decide you need to cancel your Hyperoptic service, we’ll be very sorry so see you go but understand that circumstances sometimes change.\n\nSince the Fair Fibre Plan is monthly rolling, you’re not locked into any long-term commitment with us – and you can terminate the service with 30 days’ notice or under One Touch Switch.\n\nIf you have any questions, simply log into [My Account](https://account.hyperoptic.com/support) and start a Live Chat with us.","What if I need to cancel Hyperoptic’s Fair Fibre Plan?",{"id":35,"alt":35,"name":18,"focus":35,"title":35,"source":35,"filename":18,"copyright":35,"fieldtype":20,"meta_data":188},{},[],{"id":18,"url":18,"linktype":29,"fieldtype":30,"cached_url":18},{"id":18,"_uid":192,"title":18,"content":193,"component":194},"f4646b4f-6fbf-4207-bb4b-f3724b969a6a","**Hyperoptic’s Fair Fibre Plan Terms** – *Applicable to Fair Fibre package orders from new or existing customers placed on or after 24 April 2026*\n\nThe Plan works like this – if the Plan is available at your home and we accept that you’re eligible for it, you can choose our 150Mb, 500Mb or 1Gb fibre broadband “Monthly Rolling” package, with or without a Hyperoptic phone service and you’ll pay a discounted monthly package charge, as set out in the pricing information on the Website at [https://www.hyperoptic.com/broadband/home/price-plans/social-tariff-broadband/ ](/home-broadband/social-tariff)at the time you place your order (and as confirmed to you in your order confirmation or package change email). Our “Monthly Rolling” packages have no minimum commitment period – you can end them on 30 days’ notice.\n\nAs long as the Plan is available at your home and you’re eligible for it (see “Conditions” below), the Plan is open to both new (not yet signed up) and existing Hyperoptic customers. Only the Hyperoptic account holder, or someone nominated to manage the account on their behalf (as described in our FAQ), can order a Hyperoptic package under the Plan and that account holder must be the current named recipient of one (or more) of the benefit(s) set out in List A and/or List B below.\n\n**List A**  \nIncome-based Employment and Support Allowance (ESA)  \nIncome-based Jobseekers Allowance (JSA)  \nIncome Support  \nPension Credit  \nUniversal Credit\n\n**List B**  \nAttendance Allowance  \nCare Leavers’ Support  \nHousing Benefit  \nPersonal Independence Payment\n\n**How to apply**\n\n1. Contact us: To apply for the Plan (and order a package under it), you can either:  \n   – apply via online, via our Fair Fibre Plan webpage, if you’re new to Hyperoptic and receiving a “List A” benefit; or  \n   – contact us in one of the following ways:  \n   • Email us at [support@hyperoptic.com](mailto:support@hyperoptic.com)  \n   • Give us a call on 0333 332 1138  \n   • Raise a ticket in your My Account,  \n   mentioning “Hyperoptic’s Fair Fibre Plan”.\n2. Checking your eligibility: After confirming that both our service and the Plan are available at your home, if you’re currently receiving:  \n   (i) a “List A” benefit, we’ll ask your permission to check this directly with the Department of Work and Pensions (“DWP”), by sharing with them your name, date of birth, postcode and the name of the “List A” benefit you’re receiving;  \n   (ii) a “List B” benefit (but no “List A” benefit), we’ll ask you to provide us with evidence of at least one “List B” benefit that you’re currently receiving.\n3. Ordering your new package: Once we’re satisfied that you qualify for the Plan, we’ll let you know – you can then order your new package under the Plan. When your order is complete, we’ll email you an order confirmation.\n\nIf you’re a new Hyperoptic customer who needs some basic installation work carried out at your property in order to receive our service, we’ll let you know how to arrange this and won’t charge you anything for it. If you’re already a Hyperoptic customer and are within a minimum commitment period for your current package, once we’ve confirmed that you qualify for it, we’ll move you to your chosen package under the Plan, without charging you a Service Termination Fee.\n\n1. Changing package in the future: You can change from one package under the Plan to another (if you do this we’ll need to see that you remain eligible for the Plan at that time by carrying out the checks set out in 2(i) or 2(ii), as applicable), or from a package under the Plan to another Hyperoptic package not within the Plan, in each case on 30 days’ notice.\n2. Other: You cannot use any other Hyperoptic offer or promotional pricing in connection with any package/service you order under the Plan and the Plan will only be available to you while you remain eligible for it under the “Conditions” below.\n\nHyperoptic’s services, under this offer or otherwise, are only available at premises which are already covered by our network.\n\nHyperoptic’s [Residential Customer Terms of Service](/legal/residential-customer-terms-of-service) will apply to any Hyperoptic service ordered under the Plan.\n\n**Conditions**\n\nIn order to qualify for the Plan, you must be (and remain) eligible for, and in receipt of, at least one of the benefits set out under List A or List B above. In addition, your home (where you receive our service) must be in a location where the Plan is available – our Fair Fibre availability checker (on this webpage) will confirm this.\n\nWhere we ask the DWP to confirm that you’re receiving a “List A” benefit, your eligibility for the Plan depends on their confirmation. If you provide us with evidence to show that you’re currently receiving a “List B” benefit, Hyperoptic alone will decide if that evidence is acceptable to show your eligibility for the Plan.\n\nIf things change and you’re no longer receiving any of the benefits mentioned above, you must get in touch to tell us as soon as possible (using any of the Hyperoptic contact details set out in “Terms” above). 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