Overview

If you’ve completed the recommended troubleshooting steps and still need help, our technical support team is here to assist you.

Before contacting us, gather some information about the issue to help us resolve it more quickly.

Before you get in touch

Check that you’ve already:

• Restarted your router

• Checked for known outages

• Tested multiple devices

• Reviewed your router status lights

Information to have ready

When contacting support, it helps to provide:

• A description of the issue

• When the problem started

• Which devices are affected

• Any troubleshooting steps you’ve already completed

How to contact technical support

Support options may include:

• Live chat

• Phone support

• Online contact forms

Visit the Contact Customer Support article for the latest contact options and opening hours.

Engineer visits

If further investigation is required, we may arrange an engineer appointment.

We’ll explain any next steps before booking a visit.