Overview
You can make a one-off payment to settle an outstanding balance or pay your bill before your scheduled payment date.
One-off payments can be made securely through My Account.
When to make a one-off payment
You may wish to make a one-off payment if:
- You’ve missed a payment
- You want to clear an outstanding balance
- You prefer to pay early
- You’re making a payment after updating your payment details
Make a payment online
To make a one-off payment:
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Log in to My Account.
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Open the billing section.
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Review your outstanding balance.
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Select Make a Payment.
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Enter your payment details and confirm.
You’ll receive confirmation once your payment has been processed.
Payment processing times
Processing times may vary depending on your payment method.
Recently made payments may not appear immediately in your account.
Yes. Check your balance in My Account before making a payment.
Any overpayment will remain as a credit on your account or may be refunded.
Ensure your payment details are correct and try again later. If the issue continues, contact support.