Overview
Your monthly price may change during or after your contract term.
Any promotional discounts applied to your account will be shown in your order confirmation, bill and My Account.
Promotional offers
Promotions may include:
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Discounted monthly pricing
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Free installation
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Additional services at no extra cost
Promotions are usually available for a limited period.
Promotional expiry
When a promotional period ends:
- Your monthly charge will return to the standard price
- The updated amount will appear on your bill
We’ll let you know about any changes in advance where required.
Price changes
Price changes may occur due to:
- Annual pricing reviews
- Changes to your package
- Changes to additional services
We’ll notify you of any changes in line with your terms and conditions.
Review your current pricing
To check your current charges:
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Log in to My Account.
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Open the billing section.
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Review your active services and discounts.
You can view your promotional period in My Account and on your bills.
Your rights and options will depend on your contract terms and applicable regulations.
We’ll contact you using your preferred communication method.