Overview

You can manage your installation appointment through My Account.

If you need to change your appointment, do so as early as possible to access the widest range of available dates.

Book your installation

Once your order is confirmed, you’ll be invited to select an appointment date.

Available appointments depend on:

• Your location
• Property type
• Engineer availability

Prepare for your appointment

Before your installation:

• Ensure someone aged 18 or over is present
• Arrange access to all required areas
• Confirm any permissions needed

Reschedule your appointment

You can change your appointment through My Account.

If you need to reschedule, select a new available date and confirm your changes.

Missed appointments

If no one is available at the property during the appointment window, your installation may need to be rebooked.

Missed appointment charges may apply.

Cancel your appointment

If you no longer need your installation, contact us as soon as possible.

Cancelling your appointment does not automatically cancel your order.