Overview

Most customers require an installation appointment before their Hyperoptic service can be activated.

The installation process depends on your property type and whether Hyperoptic equipment is already installed.

Do I need an installation?

You may need an installation if:

• You’re a new customer
• You’re moving into a property that has never had Hyperoptic services
• Existing equipment needs replacing

Some properties already have the necessary equipment installed and may only require remote activation.

What happens during installation?

An engineer will:

• Confirm the best location for your equipment
• Install or connect the required cabling
• Set up your router
• Test your connection

How long does installation take?

Installation times vary depending on your property.

Most appointments take between one and three hours.

Additional work may take longer.

What if additional work is needed?

Some properties require:

• A pre-installation survey
• Landlord permission
• Building access arrangements
• Wayleave agreements

We’ll let you know if any additional steps are required.

Installation charges

Installation charges may apply depending on your order and selected package.

Any charges will be confirmed before you complete your order.