Overview
The cost of your calls depends on your package and the numbers you call.
You can review your package details and any applicable charges through My Account.
Included calls
Your package may include certain call types, such as:
- Local and national calls
- Calls to UK mobiles
Check your package information to confirm what’s included.
Chargeable calls
Additional charges may apply for:
- International calls
- Premium-rate numbers
- Directory enquiries
- Service numbers
Check your call charges
To review your charges:
- Sign in to My Account.
- Open the billing section.
- Review your recent bills and usage information.
Managing your costs
To avoid unexpected charges:
- Check call rates before making international calls
- Review your package regularly
- Monitor your bills and usage
Frequently asked questions
Are calls to emergency services free?
Yes. Calls to emergency services are free of charge.
How can I check international call rates?
Current rates are available in My Account or on our pricing pages.
Why have I been charged for a call?
Your call may not be included in your package allowance.