Overview

You may be able to keep your existing phone number when switching your phone service to Hyperoptic.

This process is known as number transfer or number porting.

Before you request a transfer

To transfer your number, you’ll typically need:

• An active phone service with your current provider
• Your account details with your current provider
• Your existing phone number

Do not cancel your current phone service before your number transfer is complete.

Request a number transfer

You can request a transfer when placing your order or by contacting our support team.

We’ll ask you to provide:

• Your existing phone number
• Your current provider’s details
• Any required account information

What happens next?

We’ll work with your current provider to arrange the transfer.

We’ll keep you informed about:

• The expected transfer date
• Any actions you need to take
• Temporary service interruptions, if applicable

Transfer delays

Number transfers can be delayed if:

• Your account details don’t match your current provider’s records
• Your service has already been cancelled
• Additional verification is required