Overview
We’re sorry to hear you’re thinking about leaving Hyperoptic.
Before cancelling your service, review your contract details and consider whether changing your package or moving your service may better meet your needs.
Before you cancel
Check:
- Your minimum contract term end date
- Any outstanding balances
- Any early termination charges that may apply
You can find this information in My Account.
How to cancel
To cancel your service:
- Contact our support team.
- Confirm your account details.
- Let us know your preferred cancellation date.
We’ll explain any charges, next steps and equipment return requirements.
Switching to another provider
If you’re moving to another provider, you may be able to use the One Touch Switch process.
After your cancellation
Following cancellation:
- Your services will end on the agreed date
- Final charges may apply
- You may need to return equipment
Frequently asked questions
Do I need to give notice?
Notice requirements depend on your account and contract terms.
Will I pay early termination charges?
Charges may apply if you cancel before the end of your minimum term.
Can I reactivate my account later?
Availability and account options may vary.