Overview
If you’re cancelling your service or replacing equipment, you may need to return some or all of your Hyperoptic devices.
We’ll let you know what needs to be returned and provide instructions on how to do this.
When equipment needs to be returned
Equipment returns may be required when:
- You cancel your service
- You receive replacement equipment
- You upgrade certain services
Check what you need to return
We’ll confirm which items should be returned, such as:
- Your router
- Wi-Fi extenders
- Other supplied equipment
Prepare your equipment
Before returning your equipment:
- Disconnect all cables
- Remove any personal labels or markings
- Package the equipment securely
Return instructions
We’ll provide details about:
- How to return your equipment
- Return deadlines
- Available return methods
Non-return charges
Charges may apply if equipment isn’t returned within the required timeframe
Frequently asked questions
Do I need to return all cables and accessories?
We’ll let you know which items should be included.
What happens if my equipment is damaged?
Charges may apply depending on the condition of the equipment.
How can I track my return?
Tracking options depend on the return method provided.