Overview
My Account helps you stay informed about the status of your Hyperoptic services.
You can check for outages, planned maintenance and service notifications in one place.
View service information
Sign in to My Account to check:
- Your connection status
- Planned maintenance
- Service interruptions
- Account notifications
Understand service alerts
You may receive notifications about:
- Planned engineering work
- Unexpected outages
- Service restoration updates
Troubleshoot connection issues
Before contacting support:
- Check for any known outages.
- Restart your router.
- Review any recent service notifications.
If there are no known issues and your service is still unavailable, continue with troubleshooting guidance.
Enable notifications
Make sure your contact details are up to date so you can receive service updates.
Frequently asked questions
Why is my internet not working?
Check My Account for any known service issues before troubleshooting your equipment.
How often is service information updated?
Status information is updated as new information becomes available.
Will I be notified about planned maintenance?
We’ll contact you in advance whenever possible.