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Create and Access Your Account

Overview

My Account gives you access to your Hyperoptic services, billing information, order updates and support tools.

You’ll need to create and activate your account before you can manage your services online.

Activate your account

Once you’ve placed an order or your service is activated, you’ll receive an email inviting you to create your account.

To activate your account:

  1. Open the activation email.

  2. Select the activation link.

  3. Create a secure password.

  4. Confirm your details.

  5. Sign in to My Account.

Sign in to My Account

To access your account:

  1. Visit the My Account sign-in page.

  2. Enter your email address and password.

  3. Select Sign in.

You may be asked to complete additional verification steps to help keep your account secure.

What you can do in My Account

Use My Account to:

  • View your services
  • Track orders and installations
  • Manage your bills and payments
  • Update your personal details
  • Check your contract information
  • View service status information
  • Contact support
Frequently asked questions
I haven't received my activation email. What should I do?

Check your junk or spam folder and ensure you’ve used the email address linked to your account.

Can I access My Account before my service is installed?

Yes. You can use My Account to track your order and manage installation appointments.

Can more than one person access the account?

For security reasons, account access should only be shared with authorised users.